Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Excellent services and outstanding experience! He is the best of the best! He has a car delivery to my house in FL. We are very impressed with the way take care customer. Definitely, we will recommend this dealership to friends and family, especially to salesman like Brandon Dana.
Went to Mobile to buy a car from another dealership to find out they sold it while I was enroute. Driving home to Mississippi we passed Mullinax and decided to see what they had in stock. Jake Summey was the salesman who approached us and I was instantly impressed with the way he handled the situation. We left that day with a Ford Fusion due to the professionalism of Jake and all of those who work there. A Ford had never entered my mind to buy until we spent time on your car lot. We will be back in a couple of months to purchase another vehicle from you guys. Thanks. Mike
Derek Montalvo is best thing that happened to Mullinax
by Eveything happy from DealerRater.com
October 15, 2018
He help me so much. He help my father much. He tells me all the good things and he make all the things better which made us buy the mustang. This makes me happy this makes all my family happy. I never go to another place because of Mr. Montalvo all the time we happiest.
I recently bought my second vehicle from Eastern Shore Hyundai. I worked with a awesome sales rep Santiago and he was absolutely wonderful from start to finish. I was able to get the vehicle I needed at a fair price. Carl, the sales manager was also fabulous and I couldn't have asked for a better experience. The only negative I can say is I felt very pressured and unnerved by the paperwork / finance gentleman to purchase some add on's I wasn't planning on which made my note go higher than I really wanted. Overall, a great experience and I am very pleased.
Dylan was a pleasure to work with. We had no idea exactly what we wanted. He was very knowledgeable about the car we chose. He went above and beyond what I expected. I am recommending him to my family and friends. He was GREAT !!!!!!!!!!!!
Brought my Sierra in for an oil change and tire rotation. I mentioned to Kyle, the service adviser, that was a knock in the front end when I turned the wheels fully to the right or left. Kyle checked the service bulletins and found a bulletin to tighten the control arm bolts. They had my truck serviced and the control arm bolts done in about an hour. I would recommend Chris Myers highly to anyone. Thank you for such great service! Roy Titus
They worked to help get me in the car I wanted. Financing was easy. Thank you Nick and Cole for getting this done.
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