I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
I bought a pre-owned vehicle from this dealership. The pre-owned sales manager, Mark Lange, absolutely amazed with his willingness to go above and beyond and help get you the car you really want. He did all the extras that make you feel really good about a deal. I love my new to me car but love that the first time I bought from a dealership, my preconceived notions of salesman and treatment were dashed. Mark is really knowledgeable and will do whatever is in his power to make what YOU want happen for you. Steve Eby is also exceptional, he did everything he had in his power to do as well! Guy, the finance manager for that section was also very helpful. Thank you Mark!!!
Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
I love coming to Varsity Lincoln whenever I need an oil change. They are attentive as soon as you pull in. Without having an appointment, I usually get my oil changed within an hour. They will follow-up with you as soon if possible if additional work has to be done. They will also alert you to any possible future maintenance. Although I did not purchase this car from Varsity Lincoln, my future car will definitely be purchased through this dealership.
Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
Joe Balhorn great salesman from start to finish. No height pressure highly knowledgeable received every rebate possible. Even got the latest rebate day of sale. See Joe for excellence customer service.
I lease vehicles Through Don Barker because he really does like helping people and he will give you the best price that he can using all the incentives & Rebates to your advantage! This is my 3rd vehicle that I have leased through Don Barker. I talked with my son amd said buy a vehicle through Don amd he did he purchased a brand new Ford Mustang. I drive 260 miles every 3 years to get a new lease from Don, I totally encourage everyone to go see Don Barker! Thank you Pat Milliken Ford & Don Barker for another Awesome Leasing Experience!, Sincerely James G, 🇺🇸 Disabled Veteran
My Pat Milliken Ford Experience: Several of my Ford Vehicles have been sales with and by the Kelly Family. From the Day I met the Father and two sons that make up the Kelly Sales Team I knew this was a long lasting relationship. I was not sold on a vehicle from the start. Trust, transparency, respect for my budget and specific needs along with wants and desires were expressed from the moment we greeted each other. My vehicle specs and pricing matched my expectations. I felt good about the very day I set foot into Pat Milliken Ford. Kelly Family ??? you have a customer for LIFE! Unexpectedly, and on my own decision, I decided to take my Lariat to have serviced locally as PMF is about 40 minutes from my home. Dealership Service Departments are not the same, boy did I find this out the hard way. After three visits with two being on appointments I was disgusted with my service experience near my home with another Ford Franchise Dealership. Very frustrated I called Pat Milliken and spoke with Scott Duczyminski in Service. He heard what I had to say and listened to know that this was a topic the head of the service department at PMF needed to hear. Pat Lyons, department head, met with me and we discovered the warranty items and he planned a parts ordering immediately the day I was present. The dealership of origination, although a bit out of my way for service, took real life approach on a conscientious client/service team resolution. I was aware from Pat & Scott???s word as well as follow up text messages on the status of repairs. My feelings towards them are with true respect to their trade. The vehicle was not delivered until Pat & Scott were satisfied with my services. They really stepped up where the other Ford Service Department failed. I made sure to call Ford Headquarters department of vehicle services to tell my experience. Now I want to make sure anyone considering Pat Milliken Ford knows that Sales & Service are second to none. Pat Milliken Ford is poised in making your dealership experience a success. I know this to be true because I feel good about this review and would like it to be shared. Sincerely, Anthony LoDuca
My car was in an accident and I took it to the dealership for the repair work. The work was immpecable. The car looked just like new. The staff is so friendly in all the departments that ai dealt With. From buying the car, collision, and service. I was pleased.
Doug was a great salesman. He did not try to over sell the car I was interested in. He answered all my questions . when I made an offer, he took it to the manager and we came to an agreement. The whole deal was very quick with no issues. The car is what I expected. I would recommend this salesperson to anyone I knew was looking for a good used car.
From the show room to the service department to the body shop this dealership is the best I’ve ever had the privilege to patronize. The entire staff in this dealership is by far the best group of people I have ever encountered.
Excellent experience; Ashley was very friendly, knowledgeable, helpful and professional. She always responded in a timely manner with accurate information. The entire process was thorough but timely. Would highly recommed this dealership
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Village Ford is a Full Service Dealer- whether I am purchasing, leasing, or servicing my vehicles, they are always outstanding in all departments.
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