They had the Dodge Challenger I was looking for - right color, right extras, and right price. After only 3 1/5 hours of friendly negotiations I was able to buy the car for LESS than my offered price. The only negative was that it was represented to me that the $795 alarm system was mandatory. In fact, it was an option.
ford edge needed repairs. Rex and staff did the best they could fixing my car in a timely manner.
the rear view camera needed work,l as the breaks and I needed 4 new tires. the camera guy only works a few days a week so I wasn't able to receive the car asap. However the camera was fixed and the car seems to work fine.
My husband and I came to Ford to look at a Ford Explorers to see what they looked like and test drive a couple and Roy was the person who helped us out and gave us options and was overall awesome he made sure they made it super clean and nice with a full tank of gas so we could take it home it was an overall great experience. We love the car. Awesome customer service and overall experience.
This was hands down the absolute best experience I've ever had, buying a car.
All the staff worked together as a team, making this purchase as seamless and easy for me as possible. Each person went beyond what I expected to provide the best car buying experience possible. I am still astounded at how everyone went that extra mile for me, to make the sale possible. I would recommend AutoNation in Torrance to anyone wishing for a positive car buying experience, where your best interest is always kept first. You can expect great, friendly service, and an honest fair deal.
by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
The process of buying my nee ford focus went very smoothly due the the 3 amazing ladies that helped me into my new car. Amanda, brianna and aimee were the 3 lovely ladies who made this whole experience worth it. They handled everything i requested, they got me into the car of my dreams and there was no hassle or bad experience with them. Everything was perfect and if i ever need to upgrade my car again i will be calling amanda and telling her what i need and i know they will be on top of it within minutes. Loved my experience and loved my 3 new friends that helped me out.
I would like to say thank you Eddie Castrejón. He really gave us the comfort of helping us buying a car, explaining in details and patiently giving me the right information that we needed to purchase the right vehicle for my family. Thank you again for such a great service and appreciate all the help he gave us and all the help the dealership gave us in Costa Mesa. Thank you.
Very informative. Extremely friendly customer service and knowledgeable.
Was able to answer all our questions in a timely manner. Reviewed all car details with us
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