I do not know where to start. Alex and the team at Pacifico Ford got me out of a vehicle that I have been trying to leave behind for 2 years. Not only did they get me out of my old car, but into a brand new Ecosport. Thank you Alex Happy Holidays
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I was shopping for a used vehicle for myself. My credit was challenged and I knew it wouldn’t be easy to find something dependable ,more importantly, safe. Laurie was SO much help. She never gave up on me. Regardless how hard it was to finance me. She genuinely cares for her customers and is the definition of dedication. I wouldn’t buy from anyone else.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Different from other local Ford Service Departments, this one treats you like you want to be treated! Astounding to find anymore, but today I experienced it. I dreaded taking my car in for recall repair because of past experience at Liliston Ford, but Bayshore was different! Treated me with courtesy and respect, and my car was handled with care. They kept their promise on how long the repair would take. If you have been to other Ford dealerships in our area, don't think they're all the same. Bayshore proved they're different! Thank you Brett and Pat. I look forward to returning to Bayshore Ford to have my vehicles serviced in the future. It was worth the drive!
Searching for CPO Ford, Bergeys had biggest selection and best prices. Salesman Keith Goshall was very easy to deal with via email and gave me fair price on both purchase and trade in. Very easy, not pushy and got a good deal done quickly; no sleazy sales techniques.
From the time I put in a inquiry online to the time I left the dealership the Pacifico Mazda dealership was awesome. Coming from a luxury car sales background I was impressed with the team here. Juan helped me every step of the way during my visit and keeping me updated throughout the process. I would recommend family and friends to consider Pacifico Mazda for their next car purchase!
I have purchased two new cars from this dealership--a 2008 Ford Focus and a 2013 Ford Focus. I am not a huge Ford fan...more of a Honda person...however, the service I get here is so good and so different from the service that I get at the horrible mega-dealerships nearby that I literally chose a Focus over a Civic so I could purchase a vehicle here. The fact that I get free state inspection for the life of my vehicle is fantastic and convenient, and even though I was purchasing one of the least expensive cars on the lot each time, I was given thorough and courteous service. The sales person helped me with issues that I was having with my trade-in in an honest and straightforward way. Having a smaller, more personal car-buying experience right in my hometown is so unusual these days, and the amount of stress and headaches I avoided by shopping here was certainly welcome.
All parts of this experience was very nice. Everything was exceptional.
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