From the day I purchased my Xterra right to today, picking it up from a collision repair, I have had the best customer service from any dealer I've ever done business with. Quality repair work and bonus surprise to find every inch of the inside of the car cleaned. Wow!! You never see extras like that any more. Sales and Service people are top notch. Waiting room always super clean and stocked with goodies and drinks. I would highly recommend this dealership. I'm very impressed with every aspect of their customer service.
I had came across MWS after researching online- they have a small with approximately 25 cars for sale and I could not get over what incredible shape their vehicles were in. From the beginning they were helpful but never pushy. We drove a handful of cars until choosing a Jeep. We absolutely love it and they helped get our first auto loan also.
My sister in law is going next week to purchase a car also after my experience.
Your service folks were fine, but I am disappointed with Ford Motor Company with not dealing with my 2012 Ford Focus with known issues with the transmission/clutch operation history. I paid over $100 recently to get diagnosed with issue that was already known from previous dealer visits, and remedy was now quoted at over $1000 to fix. Runs the same as when I bought (rough shifting always, from day one as known issue with this model), and explained to anther Ford Dealer previously, but now is not eligible for extended warranty fix. Dealer would not fix under warranty earlier, before mileage limit exceeded.
My family was looking for a second car. Looking on line we found a few cars we liked at Zeigler Ford. We meet Kirk Weiss and he became our salesperson. We gave him our list of cars and off he went to get the first one to drive. By the time we got back from a drive in one car, he had another one ready for go. We finally settle on a Lincoln MKC. When we sat down to do the dreaded deal making, It went and was a breeze. I gave him a price that I thought was fair and Kirk went to bat for us. With in 15-20 minutes we had the deal. Kirk was very helpful personable and knowledgeable. Everyone I talked to was more than willing to help. I will be doing business with Ziegler Ford and Kirk Weiss again.
I bought my vehicle site unseen as I was 6 hours away. I knew that's the one I wanted. They delivered it to a meeting place which was great all with in 36 hours. Got it home and looked it over good, I was disappointed that I had no service records at all. No vehicle booklet(this is a 2016), the old owners info still in the glove compartment and it was dirty. I mean not detailed or cleaned at all. Very disappointed in that. This vehicle comes factory with luxury floor mats, this one has 3 cheap ones and missing the drivers floor one. More than just small details where missed. Makes me wonder if it was looked over at all while there.
As a new buyer, Tony Rodriguez went above and beyond guiding me through the stressful and lengthy process of buying my first vehicle. He helped me make the best decision for me without pressuring me in any way, which was awesome. We worked together until we reached a point we both liked, and I couldn’t be happier with my new vehicle! I felt very comfortable with the team at Ziegler Chrysler, and I highly recommend them to anyone looking for a new or used car. Tony is extremely knowledgeable, experienced, and knows how to make customers feel welcome and involved in the process. Thank you, Ziegler Chrysler!!
I had the pleasure of working with Alex. I appreciated his straight forward, not pushy sales style. We were easily able to communicate via email so I was set to go as soon as I got to the dealership for a test drive. He showed other options without hesitation.
Nice cars with great pricing! Jordan, at the Hastings location was patient and knowledgeable. Loved the no pressure, friendly approach. I found it refreshing in the used car market.
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