Ford Escape for Sale in Commerce, GA

So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!

Just bought a used car with Jefferson and can’t say enough about them! Israel Pruitt took care of me from start to finish and made me feel comfortable about purchase. No pressure sales here or funny tactics. Fair pricing also. Would like to buy from them again next time I’m in market for car

All around great team to work with. I enjoyed the conversations with Jason V and Carter. It was my first time at this dealer and I will make sure to come back.

A+ Best experience ever at a car dealer. Sales staff very professional and extremely nice. Will use again

Was looking for Taurus. Just could not make the numbers work within my budget..friendly and honest sales person

I came in to buy a used car for my daughter. I had a great experience! I was a simple process and i will definitely recommend to others.

I came in to buy a used pickup and no haggle. Will recommend to my friends and family. I ma first time buyer from Canton GA.

Had a great experience here! Everything went really smooth and I had no issues. All my questions and concerns were handled really well. I feel really good about my purchase!

Big Bear was such a big help on finding us a gently used preowned vehicle that was perfect for our family. He was very jolly and was the most smiling dealer I had met all day while out searching for my next car. He made us feel like family and assured us that he could get us what we wanted in our price range and payments in a comfortable budget. Even took extra time to sit and help me learn all of the new features about my car and made sure I felt comfortable before I drove off. I would highly recommend him to anyone looking to buy a new or used vehicle.

I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.

I purchased a F250 from the dealership last November . I was driving back from south Georgia last weekend 8/19/17 ( note only 3700 miles on the the truck ). My sun roof exploded and started falling into the truck . Nothing hit it is just sounded like a gun going off in the truck. I took the truck to the dealership on Monday . Dylan called me daily updating me on the status of the truck. I was told after a couple days that FORD was not going to cover it . Dylan got with Jacky Jones before calling me and the dealership covered the complete repair. Five star dealership in my book . I will be trading with them again in the near future. Thank you Dylan and Jacky .

Two weeks ago we purchased a 2012 F350 Dually with approximately 35K miles. The truck was in fantastic condition. The dealer had it cleaned and waiting on us to test drive. The test drive, the initial sales contact and financing were as easy as the three previous vehicles I purchased from this dealer. Two days after the purchase, we picked up a nail in one of the rear tires. When the tire was being repaired, the technician pointed out that the tires were "cracking with age" and 9 years old. Needless to say we were surprised at the age of the tires. The tires had been cleaned and polished for our test drive and appeared to still have alot of tread life left. I called the salesman and asked was he aware he had sold us the truck with out of date tires. His answer was "do you think they are made the day the truck is made? They can stay in the warehouse 4 or 5 years at the factory before being put on a vehicle." My question was then why in the Ford manual does it say to replace tires every 6 years no matter the tread. He informed me he nor the dealership would do anything about the tires. I emailed the dealership's general manager, Berrong Kimsey, and expressed my concerns. As of today, I have yet to even receive an acknowledgement of that email. How does a 5 year old truck with 35K miles have 9 year old tires? We are now having to replace all 6 tires for a cost of $1300-$1500!! The dealership said the truck went through a 27 point inspection before we could leave with it. Tire date must not be on that list. Not only does the Ford manual indicate a 6 year limit, the B F Goodrich website and the National Highway Transportation Safety Administration agree with the 6 year replacement. For years I have encouraged friends and family to shop at Jacky Jones. But, that has changed.

Dealt with Bill Sutton and explained what we were looking for. Jacky Jones had the 2016 F350 Lariat Dually 2-wd we were looking for. As we live in Cartersville, an hour and 45 minute drive, we wanted to get some details ahead of time. Bill worked to get us some numbers based solely on the VIN(s)...yes, we were trading 2 vehicles in on 1...and my description. When we arrived, the truck was ready for us to test-drive and the appraiser was right on the spot to get the numbers done. The end deal was even better than what we discussed on the phone and we are the VERY happy owners of a beautiful 2016 F350 Lariat Dually . The wife has already taken it to Florida (yes, it is actually her truck) to visit the grandkids and she loved the drive down there. The entire process was professional (even with the new computer system being installed that day)...when the IT guy said, "Hmmmm, haven't seen that before but we will get it fixed", he was back in 5 minutes with the correct keystrokes! Thanks, Bill and the rest of the team!! Jeff & Sharon Morrill, Cartersville, Georgia

I don't know of any dealership that will work harder for the customer before, during and after the sale . It's the total package that keeps me coming back again and again. Thanks Kent. You are the best!

I enjoy having my car serviced her. Service and quality are excellent!

My compliments to your Customer Experience Specialist, Dakotah Chamberlin. Ms. Chamberlin went above and beyond the call of duty in assisting my cousin with physical disabilities, and me today. I have always been pleased with the service of my Ford Fusion by the Jacky Jones Ford staff. Today was an especially anice experience because of Ms. Chamberlin. MAHitchcock

I first visited JJ Jeep because of a recall on my Jeep. I was so impressed by the folks in the service department that I told them I would definitely return when I needed to buy a vehicle. I ended up buying a Ford from JJ it was done through Carol at the Jeep dealership (full service!) They have my business.

Great service department. Mackenzie is an excellent service writer with wonderful customer service skills. I was happy to find this Dealership when I moved to the area.

WENT TO LOOK A COUPLE OF TRUCKS I SAW ONLINE.WASN'T WHAT I WANTED,BUT FOUND ONE THAT I BOUGHT.EVERYONE WAS GREAT AND HAD NO PROBLEMS.THEY EVEN DELIVERED IT TO ME.STILL DRIVING A 2004 TAURUS I BOUGHT FROM JJF.BEEN A GREAT CAR.

The experience and excellence of Clint LaPrade at Jacky Jones Ford made the purchase and completion of my long distance buying experience a pleasure. I have never experienced this level of professionalism and attention to detail concerning an automobile purchase. Clint is a consummate sales representative for Jacky Jones Ford. Thank you Clint LaPrade for providing me with this positive experience !! DE12312011