Used 2017 Ford Explorer for sale in Franklin, TN

I returned to Car Max in Franklin, as I had questions for service re: the 2020 Jeep Wrangler I purchased a few weeks ago from this location. Justin helped me unhook a cable in order to get the top off the Jeep…. It was user error vs issue with the Jeep :). He helped me reset the oil life indicator, and popped the sun visor into proper place. He was all about service with a great attitude. This simple experience gave me an even more positive opinion of Car Max. Thanks!

Probably the best SUV my wife and I have owned and we’ve had many different makes and models since 1992. The styling must be good because a lot of other SUV’s are copying it.

Love our new car, but wasn’t told the CD player didn’t work .( info was not listed anywhere ) After purchasing the car we contacted them and were told they would not fix it. So my advice is shop there, but check everything carefully and ask questions.

Car, Ride is very nice, plenty of room, plenty of the things we like owned a 2015 limited / purchased a 2017 limited great improvements ride and comfort. Reliable car regardless of the outside invironment Very Happy!

So far I like the vehicle. Bought it used and have only had it a few days. Love the extra space and easy design. I’ve test driven 4 different used explorers and noticed that the paint chips easily and there always seems to be a hint of rust. That’s crazy to me for only being 4 years old. This has been an issue on each of the 4 used vehicles. I’ve owned a VW, Toyota and Kia each for more than 4 years and never experience paint chips or rust. Kind of odd.

Best decision I ever made. I have never been treated so wonderful. Truly one on one customer service. I will never buy another vehicle from anyone else. Plus the delivered it to my home and all the paperwork was completed on line.

Smooth ride with many features. Love the black leather and all the extra options in the limited class. As a Ford Family the Explorer is perfect in size. Not too big and not too small.

Felt nothing like most experiences with dealer ships they were focused on your interest and needs and eager to make you happy thank you Evlen Zach you are super sweet

Want to give a shout out to Jonathan Deberry for being an awesome salesman. He is an outstanding person. He goes way beyond to make your visit comfortable and as easy as it can be. Thank you Jonathan Deberry.

Bought a used pickup from them, researched others before going to them, priced very nicely. Amber was very friendly and helpful. Hopefully they show everyone the same as they showed me :)

We drove from Tuscaloosa, AL to purchase a used Honda Accord for our teenage son. Justin was great from the very beginning. He even showed my son how to work all the fancy things in the car. Thanks again, Justin!

We drove from Marietta, GA to purchase my beautiful 2011 Honda Element. The experience was positive in every way, from the moment we found our car on cars.com until we drove off the lot two days later. These are high-demand cars and hard to find - the folks at Murfreesboro Honda held the car with a small deposit, gave us clear directions on financing, and welcomed us warmly when we arrived. Their new facility is gorgeous - so well thought-out for customer comfort and convenience. Joe, our salesman, couldn't have been better. Bonnie from Internet sales even came by to meet us and say hello, and Mark from finance made everything quick and painless! Just a great experience all the way around. Highly recommend!!!

Their set price, no commission policy made this an almost pleasant car buying experience. on top of that, our salesman, Connor, the only person we encountered, was bright, personable, friendly, and knowledgeable.

I have purchased several vehicles (3) from CarMax and plan to buy my next car from them too, as soon as I make up my mind which vehicle I want. They sell quality vehicles from my experience and go above and beyond for their customers. I especially like their new 30 day return policy. Last time I had a vehicle transferred from another store and was worried I'd have to buy it even if I didn't like it when it came in. No way- they assured me customer service was priority if I didn't want the car they didn't want me to buy it ! As it turned out, it was perfect for me, the price was fair and the service great. Reviews are very important when I'm going to buy anything, especially something that's as big of an investment as a vehicle. I don't understand how CarMax would not make all efforts to correct a problem. Do yourself a favor and give them a chance, my opinion, you won't be disappointed.

I bought my mini cooper there. I purchased it with the magnificent help of Ron Morris. He was honest and fair. Shopping from there with such a wonderful salesman was such a pleasure. If you want a new/used car or truck I highly recommend asking for Ron. Have a great day and fun shopping. :)

Came to get a vehicle and was greeted at the front door with a smiling face. Waited no time for Phillip to help me and my husband out. Choose from 3 vehicles. All in great shape. Phillip was great to work with. Will recommend all my friends.

I highly recommend this dealership, ask for TAMMY TEAL, she helped us and there was zero pressure, and she really seemed to care and want to help us!

From my first to last interaction with the dealership they did a excellent job. I sent my VIN and photo's over my phone. They offered me far more then the dealership I usually do all of my business with. I really thought there would be a catch but to my surprise everything was as stated. They offered me for my trade what they said they would. I got the 0% finance deal Chrysler was offering. The F&I guy put forth the different packages at the end and it was no hassle or dealing. He let me pick what I wanted and left me alone about it. I was in and out in a timely manner. I thought my salesman Matthew Finn did a excellent job and I highly recommend anyone looking for car to give them a try. Despite the over hour drive it will be the first place I check the next time I'm in the market for a Dodge product.