I bought a new Mustang from Matt Ford and knew I would take my F-150 to them to have the tailgate lock serviced. They did good work, had the truck back quickly, and did not charge much for the service. I am a loyal Matt Ford customer. They have always treated me very well.
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
Chris was great to deal with in purchasing a new truck. He was extremely helpful through the entire process, and I always felt like I was receiving his direct and undivided attention when dealing with him. There was no pressure, no hidden fees or surprises. Chris gave me his personal number so that I could reach him directly and was always prompt in answering my questions. The entire experience was simple and easy, and I left with a fantastic truck that I???m very happy with. I would highly recommend anyone in the market for a new vehicle go see them.
Despite the early morning snow and ice, the service dept still managed to provide a quick oil change. They have consistently exceeded all of my expectations. I like having the waiting room with the glass windows overlooking the service garage.. staff is friendly and attentive. Someday if I ever have the opportunity to buy a ford truck, this will be the place.
I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
This is my 2nd new truck (F-150) purchased from Gary Crossley Ford and from Tim Parnacott. Both experiences could not have been any easier. Sent Tim some basic specs I had for the truck and a price range I was willing to pay. Not only was I very pleased with the price (which to us consumers is incredibly important), but the vehicle he pulled up to let me take for a test drive was literally the exact vehicle I "built" on Ford's website. Not to mention, it was late in the year and other dealerships I contacted didn't have my desired color, or some feature(s) was/were missing from the ideal vehicle I had pictured.
Purchase day was very simple. I was in and out (including final test drive, trade-in, paperwork, signatures, etc.) in just a little over an hour.
Could not be more pleased with the dealer or with Tim, the sales rep. Thanks to you both! Not only will I be back at some point for another purchase, but any family/friends who are in the market will get a strong push from me to go see Tim and Gary Crossley.
by The Crawford's of Liberty from Kansas City, MO.
December 1, 2018
Our new 2019 Explorer is the 5th vehicle in 9 years our family has purchased from Gary Crossley Ford through Lisa Garcia. Lisa is a very diligent, honest and pleasant sales representative to work with throughout the process. Lisa and the entire Crossley Team makes the purchase, ownership and maintenance of our vehicles a trustworthy experience.
I have to say these guys were the best. Understanding in a stressful situation for my husband and myself. Got us into a new flex the next day. Great dealership, great sales guys, great finance guy. Very helpful even though we went through our own bank. We will be buying from them again.
My husband and I both have bought our cars from Rob Sight. They are honest, fair and put zero pressure on you to make a decision. Keith was very easy to work with and went out of his way to accommodate us! We will be loyal, longtime customers of Rob Sight Ford!
From the time we arrived our experience was fantastic. We had been looking around for a new Edge and Rob Sight Ford had one we liked. In less than 2 hours we were driving home in our new vehicle. Great experience at this dealership!
Tim was a very good salesman. He was polite and very courteous. We are very pleased with the truck we bought. The dealership was clean and the coffee was good! The finance guy was really nice and explained everything very well.
My husband needed a truck for work. I had already been approved at a buy-here/pay-here type delearship but the loan offered wasn't ideal. I called Gilbert and explained the situation.
He told me to come on in and gave his word he could get me in a vehicle the same day with a better offer.
He and Steven both went above and beyond. They not only kept their word but they got us into a vehicle that was the perfect fit for our family.
When our other vehicle broke down Steven even delivered the truck to me so that I wouldn't be stranded at home with kids and no transportation. This experience made a returning customer, a lifelong one.
The experinse was wonderful I am a Vietnam Veterian dealing with PTSD I explained my situation to the sales person and from there it went wonderful. I would recumended Shawnee Mission Ford to anyone that likes a non pressure atmosphere to a veterian
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