Customer satisfaction is their top priority
December 3, 2018
I went to Kayser to purchase a 2017 Ford Edge at the end of the model year. Jeff Wells, my salesman, was able to locate the exact vehicle I wanted at a dealership in Milwaukee and made arrangements to get it. Upon arrival, two small dings with missing paint were found in the hood. Jeff pointed it out to me to make sure I was aware of the issue before I took delivery and gave me the option of walking away, having it repaired, or attempting find another vehicle. Several of the management team also made it clear that my happiness was their top concern and that I could just walk away. Given it was the end of the model year, I opted to have the hood repaired, which required it to be completely repainted. I wasn't happy with the repair, and they were not either, so I was again given the option to walk away. I decided to let them repaint the hood again and it looks great. While there was disappointment that the vehicle needed to be repaired, twice, before I took delivery, I cannot emphasize enough that my satisfaction was their number one concern. They cared more about my happiness than selling me a car. No one exemplified this more than Jeff, who I got to know quite well through the process. He was great to work with and I would not hesitate to come back to Kayser and work with him again.