I am very happy with The Auto Outlet INC! Brandon was the reason we brought the vehicle here. I sent a email to him asking about a vehicle. Brandon responded very promptly to the email and asking me to come down and look at the vehicle. I informed him I would be there! When I showed up I asked for Brandon and he was there with a smile on his face and ready to help us. We explained what we were looking for. Brandon showed us some vehicles that he thought would work for us. I tell you what we found the vehicle we were looking for! Low miles excellent vehicle! Brandon informed us that we had a 3 month warranty or 3000 miles. That they just offer as a thank you to their customers! I was shocked to hear that!When buying the vehicle there was no pressure, we didn't have to wait and most of all it was very convenient location from home. After all the dealerships in Oregon City, Gladstone, and all over Salem non of these dealerships treated us the way Auto Outlet did. They are family owned for over 20 years! I love family owned businesses because in my experience they have cared more about the customer. From now on I will never go to a big dealership for vehicles again. The also have referral program that is $200.00! I thank you once again for being professional and most of all staying open later for us! I highly recommend this car dealership!
All aspects of my visit were very positive. Your service people were friendly and helpful. I needed to have my car inspected and was pleased a concern I had was not an issue at this time. Also appreciated having my car washed.
Very good , except for the check list about the car. Everything was marked satisfactory, but the air conditioning didn't work, that was corrected. Also there was a weld on the exhaust system that broke off a ring and caused a rattle, but we didn't notice it till after the purchase, which was also marked satisfactory.
As usual, going to see Jeff and having him sell me another car is like going Christmas shopping every day. Jeff makes car buying alot of fun and simple. I always Appreciate how Jeff has fun in the process.
I would recommend this dealership to anyone. Sean and Jim are always a pleasure to work with. They make the transaction simple, quick and painless especially with Danny in Finance to wrap things up. Jon Taylor the GM is always the perfect gentleman and makes his clients feel valued.
Very pleased with our visit. We worked with Jon and he made it effortless and smooth. We kept them longer than they were open, so they were very accommodating. Definitely recommend buying from them and ask for Jon! We???ll be back for our next purchase.
I learned about Salem MB when I started taking my 2005 MB there for service. Don is an exceptional service manager, and their customer service is second to none! When it was time for a new car, I chose Salem MB based on my history of great service. Needless to say I have found that every person in the dealership is exceptional! I dealt with Gayle. She was friendly, hard working, and a consummate professional! I just can???t say enough good things about my experience at this dealership!!
We went to Salem Volkswagen for a used vehicle which was listed on cars.com. The sales people were very knowledgeable, showed the proper interest in us as buyers and applied no pressure on us to buy something that day. Between phone calls, emails and our visit to the dealership, I was very happy with my experiences with them. I didn't end up buying the vehicle I went to see but would go back without hesitation if I saw something online again.
Purchased a 2016 CRV from Honda last month and the battery died Wednesday morning. The Service Department sent someone to jump my car and after testing and discovering my battery was both in poor condition and my car was still under warranty they installed a new battery. They also helped me track down and figure out why it had died that morning (operator error). They were very nice and significantly changed my rather negative opinion of the Dealership.
Matthew Trexler is the sales person who accompanied us while looking at cars. He is very friendly & sharp; he answered all questions & offered suggestions. We'd also like to acknowledge Jermaine Washington, Chris Dupont & Rich Miles for making this a pleasant buying experience. We are very pleased with our new Subaru Outback. Great folks & a great dealership. We'll certainly recommend you to folks that we know.
Very clean, very professional. The manager on duty at the time was quick and helped me feel Nd what I was looking for and the young salesman went above and beyond showing me everything till I was happy.
Chris was excellent. No pressure to buy. He listened to me and found me the vehicle I was looking for. I usually drive up to Beaverton to purchase my new cars. No more. I will be back. Ask for Chris. He got me an excellent price for my trade-in.
Super impressed with her customer service!!!!! Hoenstly she holds the door open for her people , she talks when to them when they aren't happy, she turns unhappy customers into happy ones, love dealing with Nicole!
Brian Osgood really went to bat for me regarding my 2007 Dodge Ram 2500. Had nearly $3000 in warranty work finished in a timely manner, and Brian's in-person and phone communication over the course of a week's worth of work was always polite, friendly, and made me feel like things were getting done. Just wanted to let others out there know that you CAN have an excellent working relationship with your service department, especially here in Corvallis at Wilson Motors. Thanks again, Brian!
I've been coming here for four years and have not had a bad experience. Waited for the oil change service, which was done quickly and courteously. Fast service, even with a tire rotation. Thanks for a good job.
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