Identified a C-Max Titanium new at the dealer and the dealership was very rapid and responsive, quickly put together a financing plan, had great communication about the vehicle. Unfortunately for me, someone else had their eye on it and swooped in before I had a chance to test drive/buy. But overall was a good experience with their sales.
Ford Expedition to Ford Explorer
by Sally Skellington from Fort Riley Kansas
January 9, 2019
The ride is smooth and quiet. Easy to work with the technology. Extremely comfortable. I own a 99 Expedition, 08 F150, and now a 13 Explorer. Everyone I own has been good to me. Extremely reliable. And great for everything I do.
Nick is the best Sales person anybody could work with.. The whole process was fast and wonderful.. Charlie was also awesome. These two guys made a sale happen - and because of this we will return for all of our vehicle sale needs..
SVFord you guys are awesome.
Thanks again Nick and Charlie
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Easy and thorough check-in. Waiting room comfortable and well-stocked
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
Bought my first new car in 14 years from this place. Good experience with the sales process, it only took about 4 hours and we drove home in our new Acadia!
We'll never buy a Ford again.
by Lumpbizkit17 from Dunkerton, Iowa
January 6, 2019
$50,000 custom vehicle. Check engine lights turn on the the DAY it turns 60k miles, conveniently also the day the factory warranty is up. Beautiful vehicle inside and out but loud as xxxx to drive. Remote start works when it wants to. We traded off our Chevy Traverse with 280k miles on this pile of xxxx. Guaranteed that vehicle is still on the road. Never buy another Ford product EVER.
I have purchased many vehicles and nothing else compares to my Ford explorer!! It is a smooth ride. The interior is so roomy and comfortable. The third row seat allows me to transport the entire family. Love the safety features.
I have been to most of the Ford dealerships in the bay area. Hands down this is the best that I have been to. I came in because I could not pair my phone. A manager I have not seen before came out and took a look. He figured out it was my phone causing the concern. He updated my phone and rebooted my SYNC and problem solved. Outstanding customer service.
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
Kevin Glynn was a great help. He listened to me and what I was looking for. Walked me right over to a truck pointed out what I wanted and the extras the truck had. Test drove it and fell in love. It was a great experience and with the help of Jose Villa we took home a new truck. Thank you ford staff.
Very beautiful and room SUV.
by Daveww from Woodbridge, Va
January 5, 2019
The Ford Explorer Platinum has a very beautiful exterior that has the look of a true SUV not a roller skate like some of the SUVS out there.
The sales consultants were great. Make sure you do your homework first, find out what discounts/offers Ford is offering. We ran into an issue where I was aware of the promos but the stores financing wasn't factoring them in until I asked why certain discounts were missing. Either they are not staying current on the Ford promos or they are pocketing the discounts, either way not in the buys favor. Second issue we had was QA of the 2017 Explorer we purchased. While not directly the dealers fault, it shows overall QA issue. Our 2017 Explorer has a broke wiper blade, shiftier broke before driving off the lot, the rear driver blinker color was white where all the others were yellow. Also found the upholstery clips on the front seats are undone.
by Txfracer from MIDLAND tx
January 6, 2019
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
We have been taking our vehicles to Tiffany for service needs for 6 years now. The staff is friendly and courteous, and very knowledgeable, and the shuttle service is great to have. Overall, I would rate Tiffany's service department, second to none.
by Cscottn from Austin tx
January 3, 2019
The company I worked for provided these as company cars. After I left that company I bought one myself because they were such good, comfortable, functional, and reliable cars! Highly recommend them!
Danny was very helpful finding us a new truck that met our needs.
It keeps having issues!!!!
by Chris C from Battle Ground WA
January 3, 2019
I'm just going to list the issues. E-Brake cut wiring harness, garbage tires only lasted 17k miles, massaging seats malfunction, rear lift door works when it wants, the wind shield dressing left and right side cracked and they replaced it. Today the driver side window dressing flew off on the highway at 65 mph. Back fires when I punch it, transmission slips while going up hill. They did some recall repair while getting my oil changed and now my airbag light goes on and off. This was supposed to be a great SUV and it's completely garbage. This is the 2017 Limited 3.5 Twin Turbo model LEMON.
Charlie and Gene were fabulous to work with! Was pre approved before I even drove out there to pick the car up! Wonder to speak with Gabriela on the phone to make this all happen for me as well! Over all very professional and outstanding!! Would recommend to anyone!!
Fixed Or Repaired Daily
by ZRacer83 from Orange County, CA
December 22, 2018
Love the look, size, and performance. Hate Ford reliability and quality control. Here are a few of the problems we have had: Transmission went out at 5k miles, PTU (transfer case) literally blew up st 22k, radiator fans relaced at 15k, 2 set of xxx Hankook tires thst Ford insisted there was nothing wrong with them, then issued a TSB admitting there were problems with them, headlights developed stress crack, A/C vent broke st 20k, nattery went out in 2 years, sest upholstery clips constantly come undone, and a carbon monoxide recall.
this care is an excellent choice for a busy family. very roomy, with third row seat if you need it. while practical, it is also well appointed with nice options such as heated rear seats and steering wheel. perfect compromise of practicality and luxury.
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