1998 Ford Expedition Door Repair
July 17, 2014
Having considerable trouble since 07.03.14 trying to get the bolt to replace the stripped bolt attaching the driver's door handle to the door from another dealership, I contacted Frontier Ford late Monday morning, 07.14.14. After describing the bolt, Adam - Parts Manager, identified the specific part and said for $2.00 more, it could be shipped next day from Detroit. Perfect! I mentioned that I lived approximately 18-miles from Frontier, to which Adam said for an additional $3.00, they would be happy to courier the part early afternoon, 07.15.14. Absolutely!! At approximately 11:30am, 07.15.14, the bolt was delivered to my door; as promised. However, the bolt, the correct part number, was too short, so I called Adam, then drove up to Frontier to show Adam. Soon afterward, Adam recognized the bolt thread and found a comparable replacement of sufficient length and gave it to me; at no additional charge. I returned to the car and was able to attach the handle to the driver side door. Shortly thereafter, I returned to speak with the General Manager to explain how pleased I was with the exemplary service. I will return to Frontier Ford for all my Expedition needs in the future.