We always enjoy visiting the Westcott Service Department and recently the Westcott Body Shop. They are friendly and professional and always give the extra effort to make sure we get exactly what we’re looking for in-service or repairs. They always take good care of us and we look forward to seeing them.
We highly recommend their services.
I had a great experience in buying my used car. The staff was very accommodating and very friendly. Sales person Dulce Cuevas made the whole process very easy and not stressful. Very professional. Sales manager Sebastian Olivares was a great help. Over all the best sales staff I have ever experience. Thanks to all at County Ford. Will refer to others.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
I'd been to University Ford North about two years ago when shopping for a new car. At that time I ended up deciding on a new non-Ford model which I still currently drive.
Lately I've been looking for a used car to add to the family as we now have 2 kids driving. I'd had a positive, low-pressure experience two years ago so decided to return when I saw they had a number of used Ford Fusion. I was greeted by David Harrington and with minimal hassle took two of my target cars out for test drives.
I hadn't fully made up my mind to purchase a Fusion and David was politely persistent during my purchase process, arranging for an additional test drive for my wife while I continued looking around. University Ford North was accommodating -- pleasant and easy to work with, especially compared to other dealers. Once I made up my mind to purchase, the time needed to close the deal was minimal and the process hassle-free.
I purchased a Ford Taurus from University Ford. Great Transaction ! I was treated very well and purchased a very nice ,reasonable priced vehicle. I am very pleased with my purchase and the way I was treated. I will be a return customer. I recommend this dealership. Jason and Craig were very helpful and professional in helping me with my purchase.
Thank you University Ford for a pleasant buying experience.
Purchased new Ford Explorer, excellent experience!
by Julie Kent from Durham, NC
September 4, 2017
Excellent experience! We purchased a new Ford Explorer this week. Bruce Huffman was our sales person and he was exceptional. Very patient while we spent time going over our options. He had several cars brought over for us to look at- same day- and was extremely helpful and kind. I highly recommend this dealership and Mr. Huffman's sales expertise. I also dealt with Ira and Tim, both of whom were great!
Julie and her service department team are top notch! I had an issue with a bent rim and a bubbled tire and they got me right in and fixed the problem with no hassles. This service team is very friendly and well run. The got me back on the road safely right away.
We purchased a 2017 Escape. After having it for several weeks we noticed a flaw in the headliner. Ford Motor Company made the decision that we, the owners, must have damaged it ourselves and as such a replacement was not under warranty. University Ford North went beyond a normal response and replaced the headliner at no charge to us. The staff at this dealership is attentive and responsive to customer needs. What a pleasure to purchase something from a group that stands behind their product and values the customer. Outstanding in every area. Thank you UFN - we spread the word to our friends and co-workers about this dealership.
Best buying experience ever! Salesman Craig Lynch was so knowledgeable and friendly. Always quick to respond. Wanted the Ford Explorer, but after a test drive felt it was too big for me. Was not pressured in anyway to re-consider, instead Craig was more than happy to assist in what would be best for me. This is the second Ford purchased from this Dealership and am so happy I did. Even got to meet and speak with the General Manager when I arrived to pick up my new vehicle. Great Staff! Cant' say enough good things about Craig!
Had a great experience purchasing a used vehicle from University Ford North and Timothy Pleasant. It was an internet purchase, All the communication was professional and low pressure. They provided a very fair price on a vehicle that I was interested in. Once we agreed everything was as smooth as you could imagine. Showed up, completed my test drive and finished the paperwork all in about an hour. Was exactly the type of car purchase that you hope for friendly, fair and painless. Would absolutely recommend working with them and especially Timothy.
My purchase was one of the best experiences I have ever had buying a car. My salesman was very helpful and worked to ensure I got the exact vehicle I wanted. The buying process was smooth and I was done in no time at all. I will definitely buy my next vehicle from them. Great job guys!!
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