Although I was satisfied with the work done on my vehicle I was disappointed with my interaction with the service staff. Initially Carlos was very positive but things went forward not so much. I have concerns regarding communication between the staff members. When I am quoted one price and upon check out I am told something else, then when I think that the situation is corrected and try to checkout a second time the amount is still not what I was originally quoted. As a customer I should not have to work to get a price honored that I was originally promised. Regardless of the lack of communication between the staff members. I understand that we were customers that were acquired by your purchase of Perry Buick but to be honest this experience was NOT a very good first impression. Hopefully you will do better moving forward. Otherwise I???m going to have to find somewhere else to take my business.
Very pleasant experience with my daughter at checkered flag today.sales person Robert Cameron was top notch very professional,up front about all details,we were very satisfied with the whole deal.I would highly recommend Robert to anybody looking for a car.
One of the best car buying experiences I've ever had in a long time. Everyone was friendly and courteous. Great car selection and priced below the competition. The family oriented environment was refreshing. I recommend this car lot to everyone in the market looking for a good dependable car. Financial assistance right there on the lot with easy approval and great I retest rates. Do yourself a favor and check them out
We upgraded from a 2 door to a 4 door with many new features. Eddie Mac???s extensive knowledge of the Jeep product is a great resource. In the past we have had very good results from the service department and are happy to continue the relationship with this dealership
I was in the Chesapeake VA area for two days to get a car in preparation to move from NYC, and Tim made the experience quick, easy and hassle free. He gave smart advice on insurance, and connected me with his local Geico insurance while I was test driving the vehicle. Everyone was so friendly, and I would recommend Carlotz for the next automobile purchase.
I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
Just purchased #5/#6 and would not go anywhere else. Excellent experiences since our first Kia in 2005 and still come back-Like Family to us-Highly Recommend!
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