This is the first time I was treated like “royalty” (awesome
Customer service from All especially “Josh” my car sales rep) at a car dealer- from the time I walked in up to the time I drove off my new FORD Edge from FORD Rockwall parking lot!!! It was a dream coming true for me to own a NEW Car with the best offers a customer could ever hoped for!! I went in there to get a used car but I came out with a brand new car because of the best offers I could not just pass up!!! Praise the LORD!!!
I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Everyone that I worked with at Rockwall Ford was very pleasant and helpful. When I finally had a chance to sit down and go through all of my paperwork from the purchase, I had a few questions and they were more than happy to take the time to go through everything again to answer my questions. My experience with buying from Rockwall Ford was exceptional and I love the vehicle.
Very impressed with Rockwall Ford. I did not expect the kind of service I received nor the ease of the buying experience. Rockwall Ford has earned a loyal customer and has reset the bar for my next visit.
Bought a used Ferrari 458 Italia, mainly dealt with Shawn wa
by Doc.ferrari from DealerRater.com
November 10, 2018
Reason I bought was due to Shawn Waara briefing me well regarding Ferrari I had not seen.Shawn repeatedly sent pictures of things I wanted to know regarding car such as Navigatiin , year of manufacture label etcetera
Amazing customer service from start to finish...hands down. I went there to just test drive a car and left that night with the car I loved. I'm very pleased with the entire experience. I would highly recommend Southwest Kia in Rockwall to anyone. Go see Jim Johnson...heck of a guy! Thanks Jim!!!
Overall a great buying experience! These people are so nice, and don’t give you the run around. Gave me a fair deal right off. Final negotiations took a little longer, so they fed me a sandwich for lunch. I have bought a lot of cars in my 76 years, and I have to say this was probably the best experience I have had!
Excellent service! Eric and Jimmy are the best! Recommend Brittain to service all your needs from service to purchase of new vehicle. This is the only dealership I trust for all family and business vehicle needs.
Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful.
I spent hours researching for the perfect truck (and ultimately the perfect dealer), and a big part of that was working with Ranger Oppert who happily & patiently educated me over several hours of phone calls, on the various options, packages, pricing and ultimately finding me several options right in my sweet spot. Meanwhile I visited several other lots looking for the perfect truck and dealer. I ended up right back to Town East Ford where I felt like the team listened carefully, handled me patiently and with expedience. I'm one that enjoys the back and forth of settling on a fair price for the new truck and my trade. Negotiations ensued with Ranger Oppert with timely and gracious support from Gerald Whittington and ultimately Andrew McWilliams stayed late and got us to a final deal. Once the deal was agreed finance team member Jason Clark was quick, and patiently accommodating a last minute change on my part. Thanks to the great team at Town East Ford. Looking forward to my new truck and my new relationship with this dealership.
Just wanted to say a few words about a great experience I had with the purchase of a new truck at Towne East Ford. I had a wonderful experience and was treated great by everyone I came in to contact with. Ranger was a super salesperson and helped me greatly with the help of Andrew. I will certainly come back for my next vehicle.
I wanna especially thank my Salesman Alonzo, Kenneth used car Sales Manager, Patrick General manager, Ryan the GSM, Timothy Hutchinson service, and Julia in service for the foot work they put in for my situation. Thank you thank you thank you!! You all have been a great deal of help...although it took a great deal of patience you all still came thru for me.
The care we received was really appreciated. They went above and beyond. I would definitely recommend this place to anyone looking to get a car.
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