I had a great experience with buying my first car at Fair Oaks Lincoln. The salesman Joe F, the Manager Rodger, and the Finance Manager Felix made this experience nothing short of amazing!
They worked extremely hard to get my approved for an auto and to get me the best interest rate possible. I appreciate their hard work, exceptional customer service skills, and efforts to make me as comfortable as possible. Fair Oaks will definitely be my place to purchase vehicles in the future.
You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford!
The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My vehicle was washed and ready for my departure. The staff was friendly .
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Came in to see a car that I saw online. It was a 2008 RDX. Car was very clean. Car drove well. All clean inside. Got a bit off the listed price and picked up the car the next day. Car was detailed and had oul changed too. Drove home. Battery though was weak and died at home. Brought car back and they put new bateery in on a Saturday first thing. Took less than 30 min. Great customer service...
the employees at Sutton are very accommodating, and seems to be very concern about making the customer happy. I would recommend Sutton as a place to purchase a vehicle.
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