Ford Fusion for Sale in Worcester, MA

Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.

awesome service. made up in savings for the long wait.

Great experience! Since my first visit until got my car, although the issues, which they handle pretty good! I really recommend!

Erick nos ayudo buscar un carro que trabajo con me credito, yo recomiendi a automax en marlborough u tambien a erick si andan buscando un caro vengan a ver a erick

Best service ever, Julio sema helped me with my corolla lease, I am going to bring my wife as well! He helped me with everything! Thank you Julio!

I wouldn’t go anywhere else. Everyone in the service area is terrific. Always accommodating to my schedule and upfront about repair costs. Highly recommend!

Great to do business with, from sales to service. Easy to talk to, not pushy, walk through process was a great experience.

Framingham Ford did a great job working with us and Ford Corp to replace a driver side door panel. Part was ordered and part was replaced in a timely manner.

Since purchase in 2017 the service has been less than what I expected from the dealership.

We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.

This place is a well run machine. Everything gets done fast and done right. The entire staff is there to help. I would HIGHLY recommend looking into buying a car at Fafama!

Mucho gusto trabajar con don max la tienda muy limpia ordenada y me ayudaron con el prestamo el Don Max me ayudó en todo el proceso gracias Fafama gracias Max por todo

I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.

Work was done well, Glad to have my truck back Thanks Bill for taking the time to look at new

Gervais service has always been a great experience

I was treated with Respect and kindness. I was never talked down to. The dealers car salesman ( Ron ) made me feel awesome.

Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.

Mike Churchill as always was very kind and worked with my schedule to get things done quickly. Even stayed after hours to help me pack my new truck up when I was late coming to pick it up

Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due. (1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns. (2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order. (3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more. The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.

Jim Laferriere helped us get into our ???new to us??? 2016 Explorer and made it so we could drive off with it the same day we bought it! Love the car and Jim was such an honest, helpful sales person. We would go to him again in a minute.