A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
One of the best vehicles for the money
by Matt from Jefferson city, mo
November 12, 2018
This car has met all my needs. The only thing I would do different is offer an automatic sliding door. I have fractured my hand and 2 of my kids have slammed their fingers in there. The door is really big and hard to stop if it starts rolling
2009 Honda Accord
I really like this car .
Thanks for helping. Go Look for Ammar Hanjra very knowledgeable Finanace Manager.
Maximum Auto has a huge selection of used cars.
A great people mover.
by denbroinc from Saratoga Springs, UT
October 30, 2017
I have to say that I was not very excited to purchase a 12 passenger van as we had outgrown our 8 passenger Suburban, but i have been pleasantly surprised by the Ford Transit. We purchased the 12 passenger extended version, and this is perfect for our needs. We just took the van on a 10 hour family trip and we were blown away at how much storage we had. We did remove one set of seats on the back row, but we were able to haul everything we used to haul in our suburban plus what we used to carry in a tow hitch carrier and then we threw in several more items and we still had plenty of room. We were kind of scared about going to a V6 instead of the V8 in the Suburban, but the Transit handled freeway speeds much better, especially when trying to pass at freeway speeds. We looked at all of the 12 passenger options, and we believe we definitely got the most value for our dollar with the Transit. We did get the version with a Back-up camera and sensors and I highly recommend these options as they have prevented several fender benders in parking lots.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Far better than I expected
November 3, 2017
We needed a vehicle that would fit our large family. This not only fits everyone, but we can take out seats easily, to make more room. Driving is wonderful, as I don't have a huge hood to try to see beyond.
Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
by TAug from Rothschild, WI
January 11, 2019
While I have had this vehicle for only a couple months, it serves my needs well. Drives well now, we will see how long it lasts.
Very good price, high end cars. I had a great experience with them. Definitely will buy from them again and strongly recommend them.
If you looking for high end car and reasonable price look no further.
Value for money A+
by jenib from nashville, tn
June 16, 2018
Wonderful vehicle that will be moving for years to come. The standup cabin vehicle makes it easy to move in and out of the vehicle.
CAME IN & GAVE ME A GREAT DEAL ON MY DREAM CAR!! EASY AND QUICK TRANSACTION! GREAT CUSTOMER SERVICE! I HIGHLY RECOMMEND EVERYONE TO CHECK OUT TEAM IMPERIAL!
Great Bicycle Carrying Van
by agoetz616 from Andover, NK
March 29, 2018
This vehicle is an excellent choice for carrying 4 bicycles inside with 4 passengers or 6 passengers with two to four bikes on an outside rack. Just remove or add in seats as needed to carry more or less from the 12 seats provided. My brother in law is borrowing it for his daughter's wedding party. The six speed transmission with regular gas and a 3.7 liter V-6 makes it hard to beat for economy in this class. The suspension is proven and excellent for the weight capacity. We took 4 people and bikes to Cali and back for a 9500 mile trip and got 17 to 19+ mpg with different drivers. Wind and outside noise is minimal for a van of this size (long wheelbase, low body, window version) and the radio/CD player/iPod player is excellent because of the windshield sound board effect. Value seems to beat the Mercedes, Nissan, GMC, Express and Ram one ton competitors. Ride is surprisingly good and tight, with good handling.
Fahim was amazing. great service and super sweetheart. love my new g class. I've been wanting one for years and finally found the perfect used one. fahim took care of all my concerns (very minor things) and got me in and out. detailed to perfection by their detail staff. love it.
good for transporting people
by oldman from venice, fl
September 25, 2018
Great comfort and access for entry and exit of passengers. Gives everyone a smooth ride. Wish gas mileage was better though. Good visibility for the driver
Could not have had a better experience! I called to schedule my appointment for a used Tesla Imperial High-line had in stock. When I arrived, the vehicle was cleaned up and ready to go for me. I Worked with Peter who was friendly, professional and helped us in a pressure-free way. My wife and I did a lot of research and the price was considerably lower than anything else we had seen. They were not joking when they said they have more Used Tesla's than a Tesla dealership. Once we decided on the car, we signed all the paperwork and drove out in less than 45 minutes. Bobby the financing manager gave us an excellent rate! The rate was even better than the bank that already Pre-approved me. After the sale, we forgot our sunglasses and our garage door opener, which peter mailed to me. I am very happy to give Peter and Imperial Highline our business and would highly recommend!
July 29, 2018
This is a great new generation of a van. Much better gas mileage, way more comfortable, and a lot of fun to drive. I hope Ford keeps investing in this design,
For almost two years, I have always received excellent service.
good for large families
by VanMan from pa
December 9, 2018
Bought used. Works very well for getting kids and all our stuff around. If I purchased new I would get leather and a limited slip rear end. Waiting to see how it does on bad roads... probably not good.
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
I love driving it more than driving my BMW
by Free at last from D.O.T. from Washington D.C.
January 12, 2019
It is great for getting around D.C. and no more harassment from D.O.T.
It has a very smooth ride .It is a giant van that rides and handles like a Cadillac.
I enjoyed buying my used 2014 BMW! People treated me well, I was able to get the answers I neeed to hear, the price was incredible and so far I have no complaints whatsoever. I actually recommended the dealer to my friends and family.
Has a lot of room for kids and gear.
by Jon Medin from Nerstrand MN
June 27, 2018
I love the van but wish removal of side seats was easier when I need to haul a bunch of gear. The outside looks are nice and clean which I like. I wish mine had been wired/plumbed for add a trailer hitch with controller but that is easy enough for me to do at the garage.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
Need to show crash tests at what speed totals van
by Milemaker1 from Fort Worth ,Tx
December 26, 2018
It was great but got T Boned and totaled the van out. Other driver claimed to be doing speed limit but it was loaded with product and it sent me off the road over the grass and into a parking lot..Drvers side airbags did not deploy.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Love our new transit!!
by Carlisle9 from Minneapolis, MN
April 8, 2018
This car is wonderful for our family of 9!! We’ve taken a trip in it already and it was very comfortable and great for the road!!
Great experience shopping for a Ford Explorer. Loved the end of year incentives. Sonny Bentacourt is an excellent salesman and the Sheehy team members. Everyone was very professional. This was my third Ford vehicle purchase.
by JErikD from Lawrence KS
June 20, 2018
The transit was exactly what the company needed. Needed to be able to move 15 young men at a time. We had another transit van and wanted another one
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Work for my business well so far
by Vladimir Murkis from Farmington Hills Mi.
June 29, 2018
I like that bus .Pretty comfortable for me and my passengers .Easy get in and out .I'M almoust 6 foot toll ,but can stay inside no problem .Very soft and nice ride !
I was not looking forward to buying a car because it is always a tedious process. But to my surprise this experience was the complete opposite. The staff was friendly, patient, and knowledgeable. They answered all of my questions and was very helpful with the process.
The Best passenger van I have drove
by Dreamwork Expo services from Kissimmee, Fl
January 16, 2018
This car is all I need for my business needs everyone is very comfortable with extra legs space. The driving is very good especially when you go faraway.
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