Used Ford cars for sale near Novi, MI

This Review all about Sharr Garza! She is the only person you want to deal with at this location. The patience and time she took explaining things to me was above and beyond appreciated. She communicated and even double checked my car and found things the collision shop missed and I wasn’t even upset about it because she was honest, upfront, and got everything ordered and fixed right away! She really makes it a point to make sure the customer is fully taken care of and satisfied with their service! As far as I’m concerned she should be the Manager of this location! Employees there could really learn a lot from the way she does things.

2023 F150 Lariat. Just bought this used so these are my first impressions. So far very happy with the truck. Comfortable and handles nicely. V-6 seems very responsive. My issues at this point are related to my ability to setup this truck the way I want it. I am lucky that it came with the feature for automatic shutoff every time you stop for a red light already permanently removed. I would hate that feature if it had it. There is a lot of other features I would just as soon not have that I have had varying levels of success in turning off. Automatic lane keeping is one. While I was able to turn it off in the settings, it still interferes with setting cruise control. When I try to turn cruise control on it sets lane keeping anyway and I have to turn it off with another button press, while showing a stupid truck icon on the dash instead of my speed. I have to press an OK button to turn lane keeping off, then it will set the cruise control. All these button presses and having to look at the dash while doing this are very distracting and increases the time I'm not looking at the road, actually making the truck less safe. You really have to pick your time for setting cruise control. The automatic braking is another dangerous feature in my view. Thankfully I was able to turn that one off. The truck will beep 2 times if the engine is running and you get out, like to check your mailbox. It is irritating at best, not just for me, but for my neighbors, especially early in the morning or late at night. There is no mute button on the steering wheel for the radio, that I can find at least. I had this feature on other trucks and found it very helpful. Reverse brake assist makes no sense to me at all. I turned it off, but it is another one that puts a warning message on the dash to tell me that. I find the warning messages for the features I have turned off distracting and useless. These are my first impressions, there will probably be more later.

Madison was very helpful and very consistent in her efforts and checking on my current interest. She is a very good sales person.

A little choppy on dirt roads, feel the uneven paved road surfaces. I attribute this to the 4X4 suspension. Excellent payload , 1865 lbs.for the non-turbo 3.3 liter which has been stellar performer in 35K miles. I average 24mpg all weather. Very good drive modes, sport kicks it up to V8 feel, shift on the fly seamless. Handles great with loads 1000 lbs. plus. Hot riding vinyl seats are sport like hugging you, difficult to turn around to look out the back window. I don't rely solely on back up camera because it does hide the corners where pedestrians are. Confining driving position barely allows for my 6 foot frame. Seats belong in a sports car, not a truck! I should have got the cloth seats! The cab lacks much space behind seats for a small cooler of water or duffel bag. The transmission was clunky in the first 4 months. I think it was the computer adjusting for driving habits. The 12" touch screen has many features and can be turned off. Integrated phone is easy set up, Personal music can be played or built in music apps. The maps are great showing satellite view and North South configuration based on direction view. Service often freezes when you get in valleys. The worst feature is vehicle manual on computer, takes 10x longer to find what you are looking for. Ask Ford to order a printed booklet! The instrument panel is well laid out however the steering wheel sometimes obstructs information. The tilt, telescope wheel is perfect for shorter drivers. There are many cluster views to choose from and two trip odometers, a big plus. I choose one layout for all driving. Took a long time to get used to where radio controls are as I was always turning down the blower motor switch. Blower motor has 8 speeds and whisper quiet up to 5. Also has an ac booster for quick cab cooling, heat, nice! The stereo has equalizer, 4 speakers and will blow out your ear drums unless you have deafness. I find the adjustments for instrument brightness, headlights, fog, and bed lights to be very awkward, An afterthought by Ford engineers? Placed at lower left below segregated instrument layout. Needs to be easily visible, not hidden from view and adjustment. The high beams light up the next county and 50 feet up the treeline. Not sure I need to see owls in the trees, but I can. The flash to pass feature needs to be more blinks, changing lanes that fast is dangerous. The windshield is large and raked offering a full road view and pillars don't obstruct the roadway. The rear view camera can be used while driving and shows tailgaters. The rear window has defrost, tint. The tint is great but defrost is imo a dumb idea. Window easily defrosts with heat or defogs with ac. This isn't a car! I chose Ford over competition because my last F150 gave me 400K, never left me stranded, had a great V6, super good tranny and decent fuel mileage. I like the payload, handling, maps and my music from my apps. I like the aluminum clad where my last steel truck started rusting everywhere. The weight is nimble feel while driving, almost sporty on twisty roadways with very good acceleration and quicker stopping. The cost of ownership is less than foreign and many domestic. I have no recalls in 2 years. I drive in snow often, the handling and my confidence level are excellent but I still have weight in the bed for traction since this is 700 lbs. lighter than my 2013. Overall, I like this vehicle very much and look forward to a new one, better designed or upgraded 2028.

I had a great experience with Brian and Moe. I had enough time with the vehicle I wanted to purchase, they answered my questions and explained characteristics of the vehicle that I needed to know but did not realize to ask. Everyone was friendly and attentive.

Overall, I love my 2024 STX 4x4 Supercrew. It's comfortable, reliable, and gets great gas mileage with the 2.7 ecoboost. I had one small repair done under warranty that took less than 3 hours and I have over 13k miles on it. My only mild complaints are that the ride could be more forgiving over bumpy pavement and that the turning radius was better.

Brought Ford Escape in for several items on Feb 19. Chris Graham was very cordial and helpful with service. So nice to have car working well in this weather!

I was searching for a specific vehicle and I found a few on cars.com. 2020 F-150 Super Cab 2.7L Ecoboost, 10 speed transmission. At first I was concerned since I've never had a truck with a small V6. I was looking for good HP and good MPG. I liked the sporty trim STX look. Great acceleration and great MPG. Much better than my previous 2006 F-150 5.4L, which was a great truck, but it was time for a change. I do recommend this vehicle if you want MPG, power, and great towing capacity.

Excellent Sales person was very helpful and knowledgeable and patient with me. Answered all questions

I have 2 F150s. A 2013 with 286,000 miles and a 2017 with 152,000 miles. They both run perfect and they are very impressive vehicles. I owned a 1500 Z71 prior and that was basically junk.

This is a great service department!!They are kind and really make us feel like they care about us!! Cynthia Walton and Chris were amazing and helpful!! They make it happen with a smile!!! Thanks! Janice

I had just an amazing and great experience at the Ford dealership. I do recommend you give them a chance before driving so far for disappointments. I went to a total of 3 other dealerships. But our local dealership had more vehicles to choose from and better and upgraded items I wanted on my truck then any other dealerships I went to. I was so disappointed in the other places. So thank you for our local Ford dealership and a wonderful salesman Chris who went beyond expectations

Great experience, as always by Jenny. Great salesperson who understands our needs and and offers great input.

Missed my 2016 F150 which I sold, was waiting for prices to come down to get back into one. 2024 clearance was heavily discounted, and I love it. 2.7 twin turbo still delivers, comfort is amazing and cabin is quiet. Love all the new technology and screen.

I am very happy dealing with this dealership, especially my salesperson, Faris Fatouhi. He is honest, caring, professional, and ethical. He treated me not as a customer but as a friend. He is very trustworthy.

I am super pleased with my truck. I went from a Nissan Frontier SV, which was the best truck I had ever purchased new (built like a tank but way more reliable) to a first time Ford buyer. I had never bought a ford due to feeling they were over priced. Be that as it may I was never going to buy another GM product. So it was either another Nissan or a Ford. I went with the F150 because of the gas mileage. I have already put 10k miles on it and am super pleased with the fuel efficiency. I think I now see why they are priced a little more than the competition.

Dean Sellers service always top-notch for me. Responsive, communicative and answer all of my questions. I would highly recommend them!

First off, when someone says the truck drives and rides horrible, did they not know we are entitled to test drive the truck first before purchasing. I love my 2023 Ford F150 XLT crew/camper package 6.5' box so far. Put about 5000 miles on it. Purchased used with low mileage. It has all the bells and whistles except for leather seats. Rides great, quiet, and more technology than I'll probably ever use. Endless supply of power with the 3.5 engine and all around mileage about 18-20 and 22-23 on the highway. I liked my 2012 Lariat but mileage was 14.5 all around. I test drove a Dodge and Chevy, but I like the feel of the Ford truck with Dodge a very close second. Chevy feels like the frame is weak and flexes over bumps.

Give Chip in the service department a raise , he went above and beyond during the busy holiday to get us in and out at a timely fashion when we had a flat tire. Chip treated us like family , very professional and courteous , a great person !

Just bought this truck with 42000 miles hopefully it treats me good 12/16/2023 looking for a warranty company that Ford honors that’s not too expensive, bumper-to-bumper

My salespeople Mason, and Ashleigh are the best! I purchased a used 2018 Lincoln Navigator AS-IS. An issue with the vehicle happened the day after I purchased the Navigator. Mason and Ashleigh in my opinion went over and above to fix the problem. Thank you again. Ray

So far I am very pleased. This replaced a 2019 F-150 Sport. This model definitely has all the bells and whistles. I am still learning about this truck.

Fantastic transaction process, from reaching out via phone, to driving off the lot with the vehicle. Kyle was very professional, and he went above and beyond my expectations. Gladly would purchase through Serra Ford Farmington Hills again.

Best car ever out of Ferrari , Lamborghini, MB , BMW. Perfect for snow , rain & sun. All weather type or vehicle. I want the R perfect for business , pleasure & fun

Great service great people sales people are very professional and answers all your questions service people Are also great

2022 F150 PowerBoost 3.5 twin turbo absolutely hauls xxx with phenomenal gas mileage on a 30 gallon tank. I’ve gotten a true 600 and 700 miles out of a tank of gas when it’s in Eco mode it will run on battery alone if you’re on flat level ground and maintain your speed that’s how they obtain so many miles out of a tank full of gas probably one of the best F1 50s I’ve owned and I’ve had several of them. If you leave it in tow Haul mode it will disengage the auto stop start so the vehicle remains on. It’s been absolutely bullet proof with zero issues. If I’m not driving the Dually Diesel F350 I’m driving this..

My wife and myself came to this dealership for the second time in 5 years to purchase another vehicle. On December 30,2025 , we came here without an appointment to see Frank Tucci. To my surprise, he had a deal for us and a warranty advisor for us the next day. We purchased our car the next day. Smiles everywhere. We never considered going any place else. I got a good deal !!

This truck has all the options I could ask for. It is very comfortable and powerful. I like the ruby red color. We've only put a couple hundred miles on it so far, but everything works great.

Mark O. Is a manipulative weido! Fortunately for him that works well in sales! He is practiced and know cars. That’s it.

My 2022 STX 4x4 is totally awesome. Most importantly it’s 100% American. The 5.0 engine puts out plenty of power and pulls great . I put a 3 inch lift on the front and a 2 1/2 inch lift on the rear . I’m riding on 2022 35” inch tires and 18” raptor wheels . Also have an exhaust system with a large cold air intake system and passenger side oil catch can . All work was done at mall of ga ford . Now I have 15475 miles and just had my fourth oil change and service from mall of ga ford they completely take care of my truck .

vehicle was ready to test drive on arrival, paper work was ready and we were in and out in minimal time

This F150 has been a dream to own. Looking for cash to buy a 67-68 restored Camaro. No issues every - just smooth riding up and down the interstate - taking kids to ballgames and skiing and college. empty nester now.

Very quick and easy sales process. Was not upsold, just went in and paid the price as advertised. Good process.

The absolute best! Carrie did her big one explaining the process from beginning to end. Told her what i wanted and what i was working with & from there she exceeded my expectations. Management, finance and her were the best! Im spoiled and going nowhere else!

I purchased a new 2025 XLT powerboost about a month ago. Got around 1500 miles on it. The overall performance of the truck is awesome. Its a good looking truck. I have added tint windows, hard bed cover and I am getting the upgraded leather package for it as well. The gas mileage is great and with hybrid it gets even better. The handling is good. The stop & go is also great. I went from a 2020 Nissan Titan to this F150 and must say I am impressed overall with the truck. I happy about the warranty that ford provided and look to maybe get the extended warranty when the time comes.

Received great info.Thank you for your help. I will stop by when I am in Ann Arbor.

On July 26, 2022 I picked up my fourth F150. This one was different. It was the first one I ordered (waited 10 mths.), the most costly and a hybrid. Now, almost a year later, I find I am greatly enjoying the truck. It tows 7000# with ease, is quiet, and the feature set is fantastic. Each rendition of the F150 has been better. I started with the 2009. Nice but heavy. The 2015 was the first aluminum one and I did have some trouble with the brake controller failing and catching fire. The 2017 was great but in its last year it developed a dripping leak when raining in the sunroof that thankfully I was able to fix. It was the best up until this one. The recalls-windshield motor and flickering taillights (LED flash). My motor was fine and the taillights were reprogrammed. I would say that is minor compared to my friend's Red Silverado who in 2015 got a notice that they were catching fire on rear defroster wiring! I haven't had any issues and I am just amazed at the technology. It drove me 200 miles to Tallahassee. I cannot wait for the BlueCruise update supposedly this year. I get about 3mpg better than my 2017 10spd, Ecoboost in town and about 1mpg better on the highway. It varies but that is about the average. Ecoboosts can be thirsty if you want power. They like to cruise so I have learned to get to speed, not crawl up and keep a light foot. I own a truck because I need one to tow my camper and I need one to serve dual purpose as a daily driver too. I find that the Ford F150 fits that bill. I have shopped all the choices on full size pickups. The only other truck, to me, that met my needs with positive factors was the GMC Denali diesel half ton. I was not impressed with the overall package of the Tundra, RAM or Titan. They did not check all the boxes for me. I look for comfort, MPG, engine/power/torque RPM power curve for towing, tow features, style, etc. The hybrid eco and the diesel blow the others away for low RPMs while towing which is torque and that makes for a more enjoyable tow. Less noise , stress, etc. My two finalists also got the best MPG. I leaned toward the hybrid more too because of the current stance on diesels and the DEF and the cost of the fuel compared to regular gas. As a long time sports sedan owner turned trucker, I would tell you to shop. Read and research but some facts, well, aren't facts. I remember my legacy of sports sedans and buying recommended models- LOL. The Lexus- bad radios- all of them on the lot, cyclops brake light bulb not replaceable when blown, BMW 328is coupe- bad electrical battery blew up 2yrs., Infiniti G38 jerking and slamming 8spd. auto transmission on Interstates on quick braking- these were all top rated/reviewed cars and not cheap. I had more trouble with those three than any other vehicles I ever have owned. If you are looking for a truck, a vehicle meant for hauling and towing, then I highly recommend an F150. There is a reason they have such high sales in spite of what some reviews say.

Everyone that was involved in getting my vehicle ready for me was very nice and friendly. They made everything easy. I would recommend Briarwood Ford to anyone that was looking to purchase a vehicle or to get theirs serviced.

Great truck from the looks and comfort, and most of all was klaben ford of Warren Ohio, terrific people highly recommended, my salesman Dom cook was great and The owner Mr Klaben was top notch!