I found my specific Ford Edge online and emailed the dealership to set up a viewing. Everything went so smoothly. It had been many years since I purchased a new car. David Bailey was right there to show me this Edge and answer all my questions which made it easy to buy it with confidence and feel good about the sale.
Jeremy Zieman was our salesman. He was great to work with and we highly recommend him and Rochester Ford. He was very kind and patient with us. It was a great experience and we love our car. Christopher who assisted us with the paper work was also great!
Before coming to Rochester Ford I arranged an appointment with Paul Adams so he would be my sales person, because I had a good car purchase experience with him in the past. I took several test drives. Paul was patient with all my questions, and gave me time so I could make a wise choice. When I made my decision, Paul explained very well all parts on the vehicle I chose. Thank you
Rochester Ford was our first stop to look for a used vehicle. A young man by the name of Zach D. came to talk to us. He asked what we were looking for and brought up two cars for us to look at. He was spot on and we ended up buying both of them. Zack was so kind and thoughtful of our needs. He was not pushy and did not try to sell us something we didn’t want. This entire staff at Rochester Ford made buying our cars sush a pleasant experience. It was truly refreshing to see a young man like Zach to be so pleasant and knowledgeable about the different cars that they had. Rochester Ford is our new go to car dealership.
Had very specific needs due to my health and Hector was very patient to listen to them and my price range and to even show me vehicles not Ford products. A lot of this was done over the phone. I looked at some cars before I went in, researched during recovery and spent lots of time on the phone and email with questions for several weeks getting things narrowed down. Even took the time to come to me when I couldn't drive yet.
I ended up with my best trade in deal and health fit being the new 2018 Ecosport and for the first time got to pick my vehicles color. The big screen that hooks straight onto my phone and mimics everything so it's hands free is great. Easy to see navigation, back up camera, plenty of leg room for rear passengers and cargo space for my needs.
I recently purchased a used vehicle from Rochester Ford. The staffs in this place are friendly, caring and professional. Hector Garcia in sales was wonderful to work with. He helped me with all my questions, gave me advice, and drove me home after the shuttle service was closed. He arranged his colleague to help me on time when he was at home. I picked a vehicle and switched to another one a week later. He was friendly and patient in the whole process. He really wanted me to be happy with what I was buying.
I brought my old ford focus to the service department due to a weird noise I was hearing. The service team found that my car needed over $2000 of repairs, which I was NOT paying, so I was essentially carless. Ryan in the service department was excellent at delivering this terrible news and explaining to me what was wrong with my car. Tom in sales then showed me a few different great options for buying or leasing within my price range. I ended up leasing, and I am very happy with my decision. The whole team at Rochester Ford really listened to my concerns and made the process seamless. They found me a car that met my needs and checked off all my boxes. Huge thank you to everyone over at Rochester Ford!
David Sylwester of Rochester car clearance was very helpful in helping me decide on my used cobalt. His low key no pressure approach was much appreciated. I wish all salesman were like him. I felt very comfortable with his professional style .
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