I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Staff was friendly & knowledgeable. Only downside was having to wait for long periods of time for no reason. We were replacing our recently totaled 2016 Highlander with a 2017. Numbers were discussed and agreed on the day prior so that the next day would be hassle free and quick. Unfortunately, do to waiting for so long we were there for 3.5hrs.
Friendly people. Honest about the truck they showed me. We did not make a deal, but I appreciated their time and honesty. They were not able to give me the amount for my trade in that I was looking for.
Nice experience. We bought new Encore from Bob Sekora. He listened to what we had to say and accurately presented and reviewed what was available from stock and available within a day or two. Everything up-front. No suddenly appearing costs, surcharges or pressure and he made sure we felt comfortable with the car before leaving the dealership.
I brought 2016 Toyota Yaris it’s is nice care good condition.people r well frank n good helper fell great to deal with them..they helped me in easy way after 2 hours they did everything about loan n everything after that they gave me car key ..I m soooo happy .henz car sale is great n nice...
Bought a 10-year-old Chevy Prizm at the dealership. 7+ years later, we are still driving the car after more than 100,000 miles (about 150K total). Now, it has rust issues and is burning oil, but it has never let us sit and it's had very few repairs. At the end of the day, this was a good purchase. Oh also, I drove more than 200 miles for the car (so the price was very good compared to others) and everything was taken care of at the dealership in about 30 min.
I don’t know how to explain it, but the manager (?) his name is Bill I believe; he’s make jokes and get really close and say “haha I’m baaaad” i don’t know it was weird, really weird. They fixed my brake noise though!
Couldn’t make a deal when I visited but later was callled by someone I guess works online for all Bowser car brands. He asked why I didn’t buy and I said I couldn’t make a deal and since then had gotten a better deal elsewhere and was going to purchase at that dealer. He offered to match and exceed it. He called me back with a better deal. I said okay and went in to do the purchase. The salesman - not the man who called me - seemed unhappy that I had this deal - I had nothing to do with it. They called me. They said they could meet the deal I had elsewhere. So I agreed. Seems the online sales people v the showroom sales people don’t get along. The sale was completed but I’ve been treated poorly since then when I had any questions or concerns. I was ignored, not called back, and when I went in person - with a smile on my face and behaving very cordially - I was treated badly by the manager. Very sorry I bought there. If there is a problem between people who call potential customers who didn't buy and the people in the showroom don’t take it out in the customer. Wish I had gone to the other dealer - bowser was just closer for me.
I was referred to Bowser Hyundai by a dear friend who was also a satisfied customer. My communication with Lorri Z., Greg P., and Marc M. was the best buying experience I've ever encountered. They were very professional, no pressure AT ALL to buy, patient and accommodating in every way. The reviews I read about the dealership and others experiences also lead me in the direction of Bowser. I will definitely refer people whom I may encounter looking to purchase a car to give Bowser dealership a chance.
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