Had such a good experience looking for a used vehicle for my daughter. Visited multiple dealerships around the area and none of them listened to my wishlist the way Encinitas Ford did. I saw some negative reviews when I went to post this and I can fully say I disagree with them. They probably changed their process because the experience was 10/10.
Jamie Hayes assisted us with our purchase. We weren't planning on a new car. We had a 2010 VW Jetta TDI. Fun. What's more fun? A 2014 Jetta TDI. Smoother shifting. Tighter hold to the road. No lack of power. Jamie walked the lot back and forth. No pressure. We had pizza served while our paperwork was done. Only comment, but not really a negative, is that sales AND management should spend more time learning every feature of the cars they sell. There was a bit of, "I'm new to VW", than I expected. Friendly and generally efficient. Ask for Jamie.
No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them .
I got a call around 1pm today asking me to bring my 2016 Corolla in for a recall repair. I was a little worried, but Bob Martin in the service department made the process quick and easy for me. I was able to drop my car off around 330, and it was ready for pickup by 540.
Got a new TDI Jetta premium at a very fair price and interest rate and spent a total of four hours over two visits to test drive and close the deal. These folks are fair, honest, patient and respectful. Go see Fabulous Fabio for a no hassle, no pressure experience.
Brought truck in for first oil change. Was treated courteously.
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