Because of personal circumstances I was unable to physically travel to the dealership. They were reasonably priced, professional and very accomodating. I look forward to meeting Betsy in person when I'm in the Hudson area.
Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!
Everyone at the dealership is so kind and friendly
by Mike & Pam from Centuria, WI
February 2, 2017
Everyone at the dealership is so kind and friendly. We have never had such a good experience purchasing and getting service work done as we have at Whitaker Buick! So glad that Josh made such a good impression when he approached us in the lot.
I really felt good about this experience. In the past car purchases, I never felt really good about the experience, but this time was different. Paul made me feel at home and everyone at the dealership was similar. Very low-key low pressure atmosphere. Just a bunch of folks trying to genuinely help people find a good vehicle at a decent price. This is my first GMC. I am very excited and pleased with it.
Dan, our sales guy was honest, personable and worked hard to find us a car that we would love. This was the first car buying experience we've had where I appreciated the salesperson and wanted to return to give him my business. The finance person, however was somewhat rude. After working so hard with Dan to get the car we wanted as close to our budget as possible, and then making a decision to go over our budget to get the car, when we got in to the finance dept office and there had been an error, he acted like we were trying to work him for a better deal because we were upset the price went up by another $5. References to knowing how much we make, and to go ahead and 'try to fool the next guy' because he wasn't buying that $5-20 a month would matter to us were unprofessional and rude. When quoted a price on Saturday and being told it would be more money on Wednesday when I came back to sign the paperwork you already have not met my expectations, so yes I will say no when you try to get me to purchase add ons, even if I could afford it. Congrats to Dan for being so great I didn't walk out when another team member insulted us, because I didn't want him to a lose the sale.
Forest Lake Chrysler has far and away the best dealership I have been to. From the moment we walked it they moved with urgency and purpose. As busy parents with two kids we did not have much time. They quickly identified a car that matched our needs and even did a dealer trade to get us the exact options within one day. I could not have asked for any more from them.
We had some credit issues and came to this dealership as they were recommended to help people with credit issues. We found a car and filled out our paper work and waited 24 hours for our approval. After submitting extra paperwork we were still waiting only to find out that the financing guy had left for the day and we were going to have to wait until the third day to finalize our purchase, We were ready to walk away and go somewhere else when they finally found someone to finish our paperwork and deliver or car. I felt that we were treated very poorly and the sales person almost lost a sale due to the poor performance of the financing person. I would question myself if I would ever return there if I was in the market for another car.
Always treated great and I know my Enclave is getting quality service. All of the people are friendly and willing to answer any questions. With an hour drive to your dealership, from my house, there are others closer but I know I can't get any better service.
They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Rob was easy to work with. I appreciated how he truly listened. I enjoyed taking a test drive alone, most places want to ride with you. It made me more comfortable, helped me really see myself driving the vehicle, otherwise you just don???t feel like yourself driving a stranger around. I didn???t feel pressure at all during my purchase. Rob???s coustmer service made for a great car buying experience. I would definitely recommend Forest Lake Chevrolet Cadillac to friends and family.
Rob was outstanding. We were in the area decided to stop and look after reviewing the website. We knew what we were looking for and Rob worked with us diligently to get us a deal we could all go home satisfied with. We would recommend seeing Rob for your next purchase from Forest Lake Chevrolet Cadillac.
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