the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
This place is great! I just bought a car from them and Chuck was fantastic. He really reflected that the dealership values top-notch customer service throughout the process. I highly recommend them to others looking at buying a car. Thanks Chuck and Chevrolet for making my car purchase such a pleasurable experience.
I???m the midst of mourning my Wrangler, I called AC Motors asking about a new Jeep at their Bloomington location. I spoke with Mike. In spite of my sour attitude, he was easy going and kind. I had a no hassle test drive and was not pressured to buy. When I expressed interest in a more expensive model, Mike explained that spending less was the smarter choice. When I decided to go with the purchase 48 hours later, the buying experience was positive and painless. I was offered a surprisingly high amount for my trade. The financing person was easy to work with and put me at ease. My credit is not awesome (thank you ex wife) and they found me a good rate. The entire event took less than an hour. I waited a month before writing this review to ensure the vehicle was sound. A buyer should feel good about working with AC Motors. Talk to Mike.
Sent an email inquiring about a vehicle and got a response. Responded to dealers email asking about hours of the business to possibly schedule a test drive and received no response. Recommend calling or just stopping by to look at a vehicle.
I worked with Nate Wallin and what A Wonderful Experience,, He was so Polite and Professional and Made me Comfortable with his knowledge of My New Car!! He was Happy that I was so Happy!! If anyone needs a new vehicle I recommend Nate !! Thank you again Nate and Walser ! I am Beyond Excited ! :)
From calling in to book an appointment, entering the service bay, checking in with the service rep, waiting in the customer lounge and finally, checking out - Richfield Bloomington Honda provides consistently good customer service and quality car service. Always a pleasure!
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Without a doubt, our car buying experience at Brookdale Honda was the best we've ever had. We had the pleasure of working with both Ben and Joe Hartzen, providing us with a level of service we will not soon forget. Not only was the process, start to finish, extremely efficient...they were fair, honest, and truly authentic! A gold standard in customer care. We're happy to report we are in love with our Honda CR-V.
It's a wonderful thing, finding a trusted sales team, as well as a new go-to dealership. Thank you!
My husband and I were met by the sales staff and We were registered and met with Anthony. (What a great person) He did not push us into a purchase.
Although we bought a different brand car we really like the atmosphere and the friendly people .
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