I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
It was great experience with Mr.Yong Kim and he was pleasant and patient, helping me make my final decision without any issue. I would definitely return to this dealership if I am in the market for another Honda at the end of my lease period.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
Jesse was very helpful and made buying a vehicle a pleasant experience. We are from Kentucky and decided to give you guys a chance while in town visiting family. Jesse has made such a great impression that we will consider your dealership for all future vehicle purchases. Thanks and tell Jesse we said, ???Hi???.
I was given the most Amazing customer service. Keith Burr went above and beyond to make me feel completely comfortable and confident in my choices. Having dealt with so many sales representatives in the past I cringe to even think of having to deal with anyone other than himself. I will follow him wherever he goes! I???m also louder than Yelp and will continue to refer everyone in need of a car to him. Thank you Keith Burr for all that you do.
Highly recommend purchasing a vehicle from Todd Campbell/Trent White team at Freeman! I was treated with respect and I told them what I was looking for and they helped me find it. This duo is focused on putting me in the right vehicle to meet my needs and taking the time to do so. I purchased a 2016 Rav4 and I love it!!
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
I called in on Wednesday morning and Ken answered the call. He was able to keep up with my questions and what I wanted in my car. I also let him know my mother bought her Civic here back in 2012 so if they???re as good to me as they are to her, they have a customer for life. Needless to say Ken was absolutely amazing. He answered every single question my boyfriend and I had and wasn???t pushy at all. He worked with us on the trade value of my 2013 Soul and I left with a gorgeous brand new 2018 Civic Thursday night. Ken stayed well after hours to explain everything the car can do and I can tell everyone for a fact that most sales people won???t do that.
Glen was very helpful and got me a screaming deal, made sure I was well taken care of and treated me like family. Overall a great experience and would definitely recommend him to anyone looking to buy or just in the market.
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING!
Thank you Anthony & Colt Carlisle, I’m excited to be a Lexus customer again!
I appreciate your flexibility, patience, professionalism and positive attitude!!!
Bravo! Thank you!!!
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