I called for appointment for a recall that I received for my 2012 Honda Pilot to be serviced, The service personnel who welcomes me was Paul Mosca. When I handed him the letter from Honda. He first thanked me for not neglecting the mailing letter and took the time to take care of that. This makes me feel valued as a customer. Paul is very professional, courteous. The way he speaks to his customers make them feel at ease. He assures me that my car will be taken care rapidly and reassure me that I have nothing to pay. What makes Paul's service outstanding is the fact that he told me he will check if there were another recall under which your vehicle was flagged for. He invited me to get a cup of coffee.He wants to make sure that I am ok. He came to me a few times to give me a update of the car repair. and sure enough, there was another recall that the Pilot was called for. Paul is the type of representative that encourages t customer o come service their car at Millennium Honda. He is excellent in terms of people relationships. You really need people like Paul in your organization
Let me first say, I???ve purchased many vehicles in my time on earth so hear me... sales, finance and the owners made me feel like royalty! They worked within my budget and threw in wonderful perks to sweeten the deal! It felt as if I was visiting good friends! Do visit them when you are ready to purchase your vehicle and get treated with exceptional customer service! This is a genuine review because I just drove home my new vehicle!! Yay!
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