Used 2019 Honda Pilot for Sale in Concord, NC

This was my family's first Honda purchase, a 2018 Odyssey. After months of debating whether or not we wanted a minivan, we came across the newly redesigned fifth generation Odyssey. We test drove at another dealer and then began the search for the best deal since we were trading in a car we had only owned for 2 years. Honda of Concord was the last dealership we contacted but they were the most responsive and understanding of our situation. Everyone took the time to fully understand our needs (and wants) and worked to ensure they were met. I started conversing with Carson, who worked out the numbers with the purchase and the trade. While he did not beat the price of the van I had received at another dealer (don't fret, it was not by much), he was able to cut more than my trade's buyout to help make up some of the difference. Once all that the finances were figured out, Joy joined the conversation and knocked the ball out of the park. Every question I had was answered within a few minutes by text, often accompanied by pictures for visual aid if needed. Once we decided to make the deal after pre-approval with our credit and situating the payment where we wanted, Joy and the team worked to find the color van we wanted since they didn't have it on the lot and had it in hand ready to go within a few hours the following day (we made our decision to buy the van late one evening). Joy made sure to schedule our arrival at the dealership to sign the paperwork so that we weren't there longer than necessary (she knew we would have two small children in tow). Though that process took a little longer than expected once we arrived, we were understanding as we saw the traffic in and out of the showroom. As we waited Joy didn't leave our side; she went ahead and started to discuss our preferences for the Odyssey (given there is so much technology they ask how you want certain functions to work) until Kevin in finance was ready for me to process all the paperwork. Kevin had everything printed and ready, described all the figures and notes in full detail, and we were out of his office in 15 minutes. The van was waiting for us out front along with Joy who was eager to explain some of the amazing features of the Odyssey - from the RES to the tailgating capability 3rd row to 2nd row magic four-way sliding seats. She also went ahead and preset our preferences for some of the functionality as a result of the conversation we had with her earlier. My family loaded the car and we were off. Joy even checked in the next day to see how we were enjoying the van. First rate dealership through and through. If and when we are ready to buy another car - new or used - we will definitely visit Honda of Concord. I highly recommend Joy and am grateful to have purchased a car with her as our sales partner. Knowledgeable, understanding, efficient, and energetic. Joy and the team made us feel like family and we were catching up after not seeing one another for a while. Thank you Carson, Joy, and Kevin. Our family is thrilled with the Odyssey and only wish we were closer to stop in and say hi when the car will need service.

I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!

My wife and I shop for cars differently than the average buyer. We start by renting vehicles when we travel. We use those experiences to determine the brands we enjoy and then pare the list of vehicles we would consider buying based on Consumer Reports evaluations and reliability findings. we pick three brands, then determine the type of vehicle we want (sedan, SUV, truck, etc.). We narrow the choices to three or four and then start looking at dealerships. We test drive all the vehicles at the respective dealerships and determine the target dealer, the one at which we believe we will find the best information, service department and incentives. We pick three vehicles we could accept as our final choice and test drive each of those. We construct an evaluation grid that compares the characteristics and features and options we might be interested in. By this time, we have been looking for about 18 months. We try to time our purchases to fall in late Julyu or Late August, which seems to be the time most dealerships offer the best deals and the most valuable incentives. We determine the MSRP, invoice price and price as we want the vehicles configured using CR, USAA and TruCar services. We negotiate a deal for each of the vehicles at each dealership, often using the offers from one dealer to leverage pricing power at the next. We negotiate for a price that is en excellent price, no more than $200 over invoice. We sometimes are able to negotiate prices that are below what is reported to be the invoice price. It is not uncommon for us to walk away from a deal that isn't good enough and then return, either at the sales rep's invitation or at a later date on our own initiative with an offer that is $50 higher than the one we walked away from. we don't do trade-ins and we don't discuss financing until AFTER we negotiate the full, drive-away price for the vehicle, including taxes, tags, delivery, all options and all other "extra" charges. We never buy extended warrantees. (Instead of an extended warrantee, we set aside money in a savings account for unanticipated repair costs. We don't use it very often.) We will, depending on the value offered, pay cash, do a bank loan, finance through USAA or lease, but whichever way we finance the purchase is designed to keep cash cash flow reasonable and total cost at a minimum. Buying this way requires cooperation from the dealership and the sales representative. It is also time intensive but it has paid off with what is usually a good, comfortable, unemotional buying decision. Itv works for us and we enjoy the process. The dealerships usually don't. Our most recent buying experience was at Honda of Concord. They allowed us to do several test drives on several vehicles, some with the sales rep and some without, and some even overnight as we neared a final choice. The managers, service technicians, sales people and clerical staff were always courteous and patient as we worked our way through our preferred buying process. Delivery was a challenge because the dealership didn't have the exact vehicle we wanted. It took a month to find the vehicle, arrange for an in-transit swap with another dealership and get the vehicle delivered with the preferred trim level, color, options and accessories. Our sales rep stayed on top of the process and kept us informed as it played out. We were very pleased and satisfied with the dealership from top to bottom and from start to finish. We got an excellent vehicle for an excellent price.

Great car! Lots of room and space! Best investment ever! Looking forward to traveling with my family across US! Very pleased with the purchase! Recommend it to everyone!

James Lawrence made my experience absolutely amazing. I couldn???t have asked for a better salesman. One of the Best experiences I have had buying a new car. I will definitely be recommending you guys! Thanks James! You rock!!😊

Too many gadgets that I don't know how to use. I HATE the auto engine idle and can't disable it. Have to turn it off everytime the motor is started.

Ever since I got my 2008 Accord, Jessica Poteet has been my Service Advisor at Honda of Concord. It is an understatement to say that she is excellent at what she does, and is the picture of friendliness and professionalism every time I see her. Jessica epitomizes what the term "customer service" means and she is truly and genuinely the best Service Advisor I've ever worked with (and I have owned a Honda of some sort for over 30 years!). If there is an award to be given, whether it be monetary, or a trophy, Jessica is hands-down your clear winner!!

This car meets all of our needs and then some. We still don’t know all the accessories and features the Pilot has. We’ve wanted an SUV for a long time and we love Honda’s quality. So the Pilot was a perfect vehicle for us! Absolutely love it!

I had another great experience leasing a 2017 Honda Civic with Joy Spencer at Honda of Concord! I worked with Joy Spencer 3 years ago to lease my first Honda Accord. She was so knowledgeable and helpful that I was really looking forward to working with her again to resign a new lease (this time with the Honda Civic). Joy was very easy to get in touch with in the weeks leading up to my lease turn in. I gave her an idea of what I was looking to lease this second time around and she far exceeding my expectations again. Joy showed me some options matching my preferences and once again I found the perfect car! Joy is so detailed in showing you all the car has to offer and really wants to ensure it's a good fit for the customer. It's always a pleasure working with Joy. The process was quick, easy, and seamless. For the second time, I was able to test drive cars, find the one I liked, finalize paperwork and drive off the lot in my new car in just a few hours! She makes car buying/leasing fun, enojoyable, and easy. I am completely satisfied with my experience at Honda of Concord and will definitely be working with Joy again in the future.

Great SUV. I’ve own Honda car before and they runs great and last for a long time. Totally worth owning one and worth ever buck you put into.

We were in the market for a mid-size SUV with optional 3rd row seating and the 2016 Honda Pilot was the last vehicle we decided to look at. Having Kirsten Larsen assist us from the moment we arrived and taking us out on the test drive (along with her responsiveness to our questions the next day) pretty much solidified our decision. Kirsten's demeanor was extremely pleasant and answered all of our questions. She was very knowledgeable about the vehicle and clearly articulated the wide range of features the Honda Sensing package provides, which was the key selling point for us in deciding to purchase the Pilot. By no fault of her own Kristen had to leave due to completely understandable circumstances, which forced Chris Cook to take over and assist us in completing the sale. Taking into account the lack of prior knowledge of the negotiation (and being thrown into the deep end), Chris jumped in and performed admirably while also providing the same level of exceptional customer service as Kirsten. We have no doubt that we would have made the same decision to purchase if Chris had assisted us from the moment we arrived. From that point on our experience at the dealership was exceptional: no pushy sales associates, friendly sales managers, and very helpful finance managers. We even had a slight discrepancy in the sale price of the car that was quickly corrected by the sales manager, who was very apologetic about the mix up. Overall our experience was second to none, which is a sharp contrast from the previous level of customer service we received the day before at a competing brand's dealership. I would highly recommend Honda of Concord to anyone in the market for a new vehicle and look forward to returning to this location regularly for the servicing of our new Honda Pilot.

This car is exactly what we needed. Since we take care of our grandchildren we wanted captain chairs so we could get to the 3rd row. The 3rd row has more leg room than the Toyota Highlander. We love this feature.

Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.

I can't believe how comfortable this vehicle is. I do not even have the top of the line but you would not know with all the extra features that come standard.

I've been thinking about how to write this review without making it too long. There is just no way around it. It might be a little long.. I'm a retired senior citizen with a limited budget. My wife and I searched the internet for over two weeks researching the car we wanted in the Charlotte area. We found many but either the price was too high or the miles were. Then we thought we found it at Adams. They had a lot of good photos, we loved the color and it was a top of the line model. It had extras like leather interior, a moon roof, and a 12 speaker sound system with 360 watts of power! (I was a teen in the 70's and that thing can really put out some some great sound!) It also had low mileage and a great detailed carfax. I called to see if it was still there and it was. I told the person on the phone THAT was the car I was interested in and it had to fit my monthly budget. I told them what my monthly payment could not exceed and if I drove there to see it I needed to know it fit my budget. The next morning I got a call telling me they could hit my number and to come on down to see and test drive it. We went down, drove it, and loved it. Of course I just knew they were going to tell me my payment would be either what I told them or a few dollars more. Not only did Jason Dunham (Sales Manager) come in and tell me my payment would be $20.00 BELOW my budgeted number, but also he gave us a 3 year 36,000 mile warranty at no additional cost! Also, our final price included sales tax and licence fees. It was raining when we I got in to drive it home. When I got home I noticed a small "scuff" on the left corner of the rear bumper. My wife said "oh let it go! it's nothing..." After I reviewed the pictures and it wasn't there I called Adams and told them "I know I took possession and took it off the lot and take full responsibility for doing that, but can you do anything?" Well, Jason told me to bring it back and they would look at it. I brought it back and Jason said"of course I will fix that". So I took it back for the repair. Since we have such a unique color car and it is 3 years old they decided if they only pained that corner there may be a problem with a perfect match. Therefore, I had to leave it overnight as they decided to paint the entire bumper! No charge to me! It is a perfect match! I have bought many new and used cars over the years but NO ONE has ever treated me with such respect as Jason, and Henry. If you are looking for a great car for a great price you need to give Adams a try. You will not regret it!

The Honda Pilot is built well. Rides smooth and gas mileage is better than on paper. Underbody is protected well and the v-6 is far superior to the small 4 cylinder turbo engines. I think this vehicle will last years to come if maintained properly.

Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.

It is a good car with a good size of legroom . The design of the interior and exterior is just perfect and it has comfort and convenience.

This car meets all my needs. It is very good for every day needs and for travel. The Honda 2019 Pilot has new convenient systems for safe driving, new interior and exterior features, new Honda sensing systems. It has a lot of interior space.

So far we like the pilot, this is our third one and we have been very pleased with all three models we've owned, very reliable.

My husband needs a lot of space to sit comfortably and this SUV has it. My favorite is the mirror above the rear view to see our passengers. So far gas mileage is good as well. We are returning Honda buyers. Our 2006 CRV was going strong at 195,000 miles but was severely damaged in a collision. We were heartbroken.

I recently purchased a used automobile from Scott Clark Honda. My first contact with the dealership was online. I had read some negative reviews and was, honestly, leery of doing business with them. While initially, they pushed hard to get my phone number, when I made it clear I wished to communicate only via email at that point to get my initial questions about the car answered, the message got through. Not only did I receive an email, it was from the internet sales manager, Jeffrey Goodwin, who sent me a short video of himself in front of the car I was interested in to not only show me that it was indeed on the lot but to give me a peek of the inside, which answered my initial inquiry. My concerns about the dealership subsided. That evening, Jeffrey and I worked together via text (yep, he had provided me his cell number and told me I could call or text - he had picked up on the fact I likely wasn't going to want to talk) to work out the details and come to an out the door price. I didn't want to drive 1.5 hours and then not be able to come to terms. I purchased the car the next day and for the price agreed upon! There were apparently two other interested parties. One at the dealership wanting to test drive when I returned from mine and another scheduled for a test drive later in the day with another salesman. I am glad I made the drive early in the day. I had lost another car at another dealer earlier in the week, and it would have been heartbreaking to go through that again. Luckily, that did not happen. I feel I got a great price on a used vehicle. I had wonderful service from Jeffrey Goodwin and would and will recommend him highly to my friends, coworkers, acquaintances, the general public - i.e. YOU! I also don't want to leave out my dealings with the finance manager, Ronnie, who also was kind and easy to deal with. It was his job to try to sell me the extended warranty and such, but, he had been forewarned by Jeffrey that I would not be interested in such, so he did not push hard. He was also a pleasure to deal with. Provided my car doesn't fall apart (haha), I could not rate my experience any higher. Thank you, Jeffrey. Thank you, Ronnie. Keep up the excellent work!

We owned a 2006 Pilot and after 13 great years we finally needed to get a new one. After looking at Volvo, Toyota and Subaru we came back to the 2019 Pilot. Nothing beats it in its class.

After shopping around on the new 2016 Civic, I found that Scott Clark Honda offered by far the best payment and overall experience while shopping and test driving. My consultant Justin Scott was outstanding. When I first inquired, he created a personalized video tour of one of the vehicles that I had shown interest in driving. He followed up via my preferred method of communication - text messaging. Many other salespeople I dealt with won't adapt to a customer's preference with communication. Justin was on board. He wanted to set up an appointment, but to my own fault, I went in to see him without confirming a time and date. His colleague JR was very helpful while Justin was with another client. I followed up after the visit to meet with Justin. I met with Justin to look at some options and we came to an agreement on price and the features I wanted in the Civic. The price was nearly $200 less per month than a competing dealer in Charlotte. Where the hiccups came into play was in the finance office. The monthly payment on paper was somehow $30 higher than I had agreed to. I was told that it was because of a difference in state taxes. I took them at their word and agreed. I went home later and researched the tax discrepancy. I found that there should have been no increase because of registering in South Carolina. I followed up with Justin Scott who verified that the finance manager was new and that there were paperwork errors. There would end up being several other errors in the paperwork from the "rookie" in finance until we reached out to Justin Mann, the finance director. Justin Mann took immediate ownership of the experience on the finance side and ensured that everything worked perfectly with the agreed upon payment and lease terms. Justin Scott kept in touch to see that everything was good on my end. They gave me fair value for my trade and in the end I was able to pick up the new car looking nice with everything I had asked for. The key to success in even the most volatile of situations is communication. Both Justins were great in that they stayed in touch and making sure everything was corrected. I recommend Justin Scott as a Honda expert and someone you can trust as a consultant when you consider purchasing a new vehicle. Thank you guys (and JR for the help as well!) for making this a good overall experience.

This car looks fantastic! It rides beautifully! And it is a great vehicle! Wasn’t sure I wanted to go quite this big, but it handles great! Love driving it!

Very comfortable and safe 8 seat SUV. Excellent in every way. Safety suite is amazing with lane centering & auto steer, forward collision mitigation, cross traffic alert, and a host of other safety features.

Ok!! So I am 25 years old and single!!! (Ladies!?!) Now we got that out of the way below is my personal experience. So, my friend and I stopped by to use the bathroom and kick some tires at this dealership one evening. When soon after arrival a lady (Margaret) stopped us wanting to know what we were looking for this evening. Which I quickly responded "I'm looking for a Lamborghini but found out that they cost more than $30,000, so I'm looking for a truck". So after a few minutes she showed us some trucks that were in my price range. (Time lapse) Within an hour I was sitting in a chair buying a truck that was in my price range. Everyone I came in contact with was great. Mostly because I was joking with everyone. ***SIDE NOTE*** They have a cat in the facility and parking lot that they rescued!!! The cat is awesome and super friendly, and to be honest I think that's another reason I bought the truck!!! I wish more people and companies would be like this dealership!!! PS: I'm not a crazy cat person!

I love the comfort, the height in which I sit and can see. The seats are so comfortable and I love the seat warmers. I bought black on black and it is a sleek design and a very nice vehicle. I feel safe.

Horatio was my service rep and he was very attentive and helpful. The dealership provided a 2018 Q60 as a loaner vehicle - very nice! Overall this was a great experience.

Have owned a number of Pilots and the 2019 is the most stylish, comfortable and best value. The Elite is the way to go. The software update on the 9 speed transmission is excellent.

I recently purchased a Honda CRV from Marburger Honda and the total experience was what a customer would want. From the first day of the test drive to the last day of signing and driving, there was no high pressure sales pitch or even follow up calls before the purchase was made. My sales person Ren Barbee was a pleasure to do business with. His friendliness and attention to detail along with his concern for his customer was to be admired. Scott Apsega, in finance, made the whole burdensome task of filing and signing papers seem simple. His knowledge of the requirements of the state laws and the product that was being sold helped make the purchase less stressful. I would recommend this dealer to anyone looking for a great deal on a new or used car.

Bought the car and hit the road. I put 3000 miles in the first week. Pro’s, comfortable ride, decent MPG, good entertainment package. Con’s, none to think of so far. It’s just a good car to drive and I feel safe sitting up off the road and I have plenty of seating and space to carry stuff.

My wife and I came to Victory Chevrolet to buy a used car. Joe Harrison, the salesman, spent hours with us going from lot to lot looking at various used cars. When we finally agreed on one, we couldn't come to terms on it. I mentioned that we were close to an offer we had at another dealership on a new car. Bryce Gandy, Vice President, then put together a deal using various incentives beating the other dealer's offer, an offer we couldn't refuse. At times I wondered during the roughly eight hours we were there, how many times do they go to this much trouble for nothing? Joe and Bryce were great, and made us very comfortable during the whole process of making the deal. Then I thought, how long will it take in the finance office. Randy Lee made the purchasing process quick and efficient, more so than any new car purchase I've ever made. Joe, Bryce, and Randy made this the best and least stressful new car buying experience (7 total) we've ever had. Thanks to Victory Chevrolet for being a first class business!

Very elegant and comfortable car have driven. Very spacious, perfect for family. Also lots of storage space if not traveling with others. My entire family fell in love with our new Pilot.

Excellent experience. Because of Chad Wagner's professionalism, I will be considering Sabates Ford for a new vehicle when my lease is up in December, 2018.

I was looking for a quiet car and not too huge, this was it. This has nice features inside like eco boost and no gear shifts, what a plus.