Once again Herb Chambers Honda knocks it out of the park!
December 3, 2018
Bought my first Honda Accord hatchback in 1977, and have owned Honda Accords ever since. I first became a customer of Herb Chambers Honda of Westborough, MA when I moved to the area a little over 3 years ago with my 2006 Honda Accord, which was the best one ever. When it needed minor service I became a loyal customer of their service department, especially Chris Cooper, their Service Manager, who has helped me in so many ways. Their service has always been fast, fairly priced, and I've always felt like their most important customer. I also love the ambiance in their waiting area, where I get a lot of work done on my laptop, and eat a lot of their free food & beverages. I worked with one of their service guys who was great but left recently, so I've started working with Randy Robinson, who I'd met briefly a couple of times in the past; and he's been great. 2.5 years ago I had 2 very serious spinal operations, with a 5-month recovery time. Whenever my car needed something done during those 5 months they came & got it, serviced it, and brought it back. Imagine my shock the first time I worked with Randy when he asked how my back was doing. How did he pick up on that? You can also imagine my shock when, about 18 months ago after I wrote something online about how great they were and received a personal note from Herb Chambers himself. Yes, maybe someone wrote it for him, but it was still pretty impressive, and incredibly customer-centered. Well, 3 days ago, after 12 years and over 130,000 miles, my old Accord's climate control system died, and it was going to cost over $4,300 to repair it; so I reluctantly decided to buy a new one. However, I'm 70 years old and am retired on a very tight fixed income, so the prospect of buying a new car was not exciting. Fortunately my friend Chris Cooper introduced me to Adam Tremblay, their General Manager, and he introduced me to the most amazing salesperson I've ever worked with named Norman Methe. Norm spent a good amount of time with me. Because of my budget situation he suggested looking at one of their very attractive prior-owned cars. But my dad's car-buying philosophy was always "Buy it new and run it 'til it falls down dead," so I said I needed to buy a new one. But I couldn't afford the one I wanted, so he suggested leasing it. I'd never considered that, and yesterday (one day later) I picked up the most space-aged car I've ever seen. I actually feel like a "Beverly Hillbilly" in it, because the science of car technology has become astoundingly advanced and complex. Not sure I'll ever figure everything out, but Norman spent a lot of time showing me the most important stuff, and then he gave me his personal cell phone number and email address, and told me to contact him with any questions. And here's a final example of what they do. Their car inspection machine wasn't working yesterday, so they weren't able to get the inspection sticker on it before handing it to me. Norman said I could return anytime in the next 7 days to get it when the machine was working, or I could get it done somewhere closer to my home, send him the billing receipt, and he would reimburse me. You really gotta love these folks!