Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.
Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.
The service center appears to be back to its previous excellent level of repair and customer service. Repair completed with free loaner car given (as repair was expected to take over 4 hours). Staff was extremely polite. Will use this service center again.
Amy was very welcoming,professional and had a lot of patient with us.She explained everything in a way that even people who are technical challenged like us,could understand every detail of the car,we could not have ask for a better sales person,very impressive!
I worked with Nate to lease a Subaru Forester. He was very patient and professional negotiating with me to reach a price I was happy with. The team worked very hard to find me the model, color and packages I wanted in a dimensioning inventory at the end of model year.
Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
My husband was driving to a doctor appointment when his Honda Accord broke down. I brought him my car and I stayed to wait for the tow truck. I contacted the Honda dealer to ask them if I could have it towed there for repairs. I was very fortunate to speak with Warren. Once I arrived to the Honda dealer, in the tow truck, I asked if they would be able to drive me home. Warren said...we will give you a loaner. The loaner was ready within 10 minutes and I was on my way. My husband and I thought the repairs were going to be at least $1,000 +; however, within 24 hours, our car was ready for pickup, and the cost was just a little over $400.00. Thank you Warren! Thank you Victory Honda!
Looking back at the experience, It was a wonderful experience, Good people to do business with , it was right on the money.
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