Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.
Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.
The service center appears to be back to its previous excellent level of repair and customer service. Repair completed with free loaner car given (as repair was expected to take over 4 hours). Staff was extremely polite. Will use this service center again.
Amy was very welcoming,professional and had a lot of patient with us.She explained everything in a way that even people who are technical challenged like us,could understand every detail of the car,we could not have ask for a better sales person,very impressive!
I worked with Nate to lease a Subaru Forester. He was very patient and professional negotiating with me to reach a price I was happy with. The team worked very hard to find me the model, color and packages I wanted in a dimensioning inventory at the end of model year.
I didn't end up buying a wrx from these guys but wanted to say salesman Richard holewinski did a great job answering all my ? S and corresponding fast!
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