The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
I am a happy customer that is consistently treated well by everyone in sales, service and finance at Lexus of Thousand Oaks. This is the fifth RX I have leased from super star Lora B! Each time I lease from her, she makes this process smooth, fast and painless. I appreciate that she is always available no matter the time of day to answer questions. She patiently takes the time needed to make sure I understand the changes in the RX from year to year. When I bring my car in for service, Steve L. is also consistently helpful. He is courteous, professional and makes each visit a breeze. Both Lora and Steve go out of their way to make sure my concerns have been met and that I have a loaner car if needed. I honestly appreciate the positive experiences with sales and service that I have had over the years. I have leased from other companies and there is no comparison when it comes to the level of customer service that Lexus of Thousand Oaks offers. My husband and I are both currently driving cars from Lexus of Thousand Oaks and have referred friends that are also happy customers.
This car was the best car I’ve ever owned!
by Keith’s 2016 from Hamilton
January 9, 2019
It’s the most reliable comfortable best acceleration for a four-cylinder car I’ve ever owned. I loved it and would’ve purchased a new one except for my business I needed a truck.
I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.
Can’t wait for the miles to come!
by Makena from Spokane , WA
December 16, 2018
Perfect size for my growing family, reliable and not a totally mom car! It’s high off the ground and I feel safe driving it in the winter!
Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.
One of the best cars for the money.
by Noodleholic from Minneapolis, Minnesota
January 14, 2019
This car is great on gas, performs well for a commuter car, and is very reliable. CVT is great and helps you save gas. My next car will mostly be a Civic.
Johann helped me with my leasing of the new CRV. We have always gone to Johann for all our car buying as he is very informative and is easy to work with. We knew what we wanted but Johann made it easy to get a great price for the car. Looking forward to driving my new car. We are extremely happy with the purchase.
Super sweet ride, great value certified preowned.
by Nanc from Milford, PA
January 6, 2019
Reliablility was first priority. Style and technology was huge bonus for me. Ride is comfortable, rear and side cam awesome. Car buying process was smooth after much anticipation of stress turned into best experience. Im very happy right now!😊
Mike was particularly accommodating a had a wealth of information on the vehicle. We appreciated his time and availability in the two times we visited before we finally bought the vehicle. Nice touch giving us a tour of the facility and introducing the parts and maintence team. We liked the car and yes, the three test drives prior to buying. We wanted to buy local and First Honda creates a ???no pressure??? atmosphere in which to consider our purchase.
Most reliable car, perfect for family!
by Jackie & Chris from Boise, ID
January 6, 2019
Our Honda Accord has been the perfect fit for our work and family needs! Very reliable, great gas mileage and the car just looks good inside and out!
Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.
Most Reliable Car I’ve Owned
by Swnewby from Raleigh, NC
January 3, 2019
I love this car. I own the base model (LX) So it doesn’t have some of the fancy features, but it’s all I need and more. It’s very smooth and has great pick up for a four-cylinder. The sport mode comes in handy when fighting traffic. Cosmetically, I wish the LX version had the LED strip lights, larger rims, and tinted windows. But All these can easily be added for under $1000. The reason I gave four stars under comfort is because I am 6’4” and wish I had just about 2 more inches of legroom. But that’s hardly the car’s fault. im quite used to it.
all my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!
This is a very green choice that is a great car!
by De Milo from Healdsburg, Ca
January 10, 2019
This is a great car: comfortable, spacious, the lastest in safety features and gets about 50 miles on electricity before using gas. Most of our commuting is on electric and only gas on long trips! We’ve used12 gallons in 1340 miles of real world driving!!
Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.
by Lobo from Tampa Bay, FL
January 9, 2019
I wanted small with 4 doors and the availability of space, if needed. I wanted good gas mileage, and the reputation of reliability. Additionally, good styling and a sun roof. The Fit has all this. Plus it corners well, and has good "punch."
I am very happy with Johann's excellent salesmanship, service. He is very helpful and attends to the needs of the customers by catering to their requirements for buying a car. I would refer/ recommend your best customer service to my friends.
Top of Best Owned car for myself I’ve purchased.
by Wanda Belvin from Bradenton, FL
January 9, 2019
I traded a 2017 Chevrolet Cruze for 2016 Honda Civic. There is a vast difference between the two cars and Dealerships. I love Hendrick’s Honda and my 2016 Honda Civic 💯
The whole car buying experience was quick and easy. Everyone was friendly and happy to help. Mark Brody was an absolute pleasure to work with.
Best car i have ever owned!
by LEELEE15 from Layton, Utah
January 5, 2019
This car has everything from AWD to navigation! It has lane assist and not to mention 3 differently angled back up cameras! I've never drove a car that handles so well in the snow. I would recommend this car to anybody. It had great leg room in the back (trust me i checked, i have very long legs) and they fold flat if you need the extra space. I dont have a single bad thing to say about this car. Honda's are amazing cars!
When I took my KIA Optima turbo in for an oil change, Jimmy, the service advisor, checked my car's wheel alignment and brakes as part of the the full inspection. Everything checked out great! I have owned this car for 6 years and it has been so reliable. I appreciate the free car wash as part of the oil change, too.
very good car
by Good guy from Athens from Athens, GA
November 25, 2018
I purchased a certified pre-owned 2016 Honda Oddessay with some options and under 32,000 miles. This car met all my need. The features and smart key are a nice touch. The ride is much more comfortable than my previous car I drove. My children I like the automatic doors and sun roof. Should've bought this car earlier. Plus, the dealer was so kind .
I worked with Randy. He was pleasant and not pushy at all. The buying process was streamlined and Randy went above and beyond to get me the right Honda Pilot I wanted.
by Cole from WV
December 8, 2018
Wife bought it for work. Great gas mileage. Has been happy with performance through mountains on interstate and backroads is WV. Would recommend to anyone looking for this type of vehicle.
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