My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
by Wolph from Seattle, WA
January 28, 2019
Good value, warranty makes the purchase feel safe. I do have a wind noise on the left side. Apple car play (and Android Auto) is a great feature. Great for commuting. The dealership made the whole process easy and no pressure. So many of these are on the road now that it also made the decision easy. Everyone seems to own one now.
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Looks & Drives Great
by Jam66 from Boiling Springs
January 23, 2019
No Accidents, or Damage, 1 Owner, Non-Smoker, Gray Exterior and Interior, Blue-Tooth, Heated Seats, Cruise Control, Compete Service History Available, Looks & Drives Great, Title in Hand.
Ben is excellent. The service center is ALWAYS busy, but Ben does a great job and keeps me informed. He has been taking care of me for 6 years. keep it up!
Best car I have ever owned.
by PNW from Seattle
January 30, 2019
Car is phenomenal. Stylish on the inside, reliable gets amazing gas mileage. Extremely safe with the safe features most offer. And stylish on the outside. Had the SEL model and just hands down the best car I have ever owned.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
by Kaitlin from Lynchburg, VA
January 25, 2019
This car has met all of my needs. It has heated seats, good trunk space, and a backup camera that follows you as you curve. It's got a good shape and runs perfectly.
Very comfortable , sylish, affordable , safe , and i feel great when i drive . I get great gas milage and option of the eco button
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