The salesperson was very nice and respectful. He expressed every question I had and meet my expectations. I will definitely come back if I have any problem with my car and for any service I need on my car.
Our salesman did a superb job. He made us feel right at home and was very knowledgeable in answering our questions including a lot of new information about the vehicle which we did not know.
I recently purchased a 2018 Hyundai Elantra Limited from the Gettel Hyundai of Lakewood dealership. Working with one of your associates, Megan Panoja was definitely the highlight of my experience. I have never been treated by such a delightful, kind and knowledgeable individual as Megan. She was very thorough explaining all the bells and whistles of my new vehicle. I would recommend both family and friends in need of a new vehicle to visit your dealership… a beautiful place, wonderful associates, a happy customer. Thank you.
I have been a customer of Gettle for many years, 7 vehicles purchase thus far. Salesman Dave S. was a gem. Michelle A. was a total diamond. The sales process was low pressure with all my questions answered. So, the reason for 4 stars?. It was Steven in the Finance Dept. His attitude was less than professional, His hard sell of items we did not want fell upon deaf ears. He kept telling us that our vehicle will break down and he could see no reason why we would not buy the upgraded maintenance package stating that we can afford it and he knew we had the extra money. Well, he kept at it until I almost walked out and asked him what part of "No" he did not understand. His attitude was very obvious. At any rate, we finally were able to escape his office and pick up our new vehicle. I have seen other poor reviews on this Finance person, but he still continues to apply the pressure. Anyway, Our salesman apologized, I saw the GM and we left with our new vehicle. Gettle Hyundai is a great place to buy a car and has one of the best service staffs in the area. Just be cautious when you get to the finance stage and Steven is on the other side of the desk.
The first salesperson, Marek Zima (?), was awful. Once he found out my credit wasn't so good, he became unfriendly and not courteous. and wouldn't allow us to take a test drive.
The second salesperson, Willie McNeal, was totally awesome. Friendly, honest, courteous, a real gentlemen. He's going to make a great salesman. He didn't want to say offer any information without making sure it was correct. He allowed us to take a test drive. He was wonderful--he made it a great experience, even though we weren't able to purchase a car at the time.
Hilda Figueroa, Internet Sales Team was wonderful, friendly and courteous
Joe Murray,service manager, Joe is such an asset to Firkins because he makes each customer feel that he is there for them he does his best to meet each customers needs and makes it a pleasure for you to be part of the Firkins family.
My request-need was a little bit unusual and everyone handled it seamlessly. The technician was very good and handled my car with a high level of care. I didn't catch his name. The technician and service advisor deserve a raise or bonus!
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