Our new Santa Fe made us have a Happy Day
November 10, 2018
Oscar Canterero met us on the lot when we were first considering a Hyundai Santa Fe. He was professional, accommodating, relatable, friendly, honest, polite, and extremely respectful of our thoughts and concerns. We connected with him right away with his "put-us-at-ease" manner. We found a car we wanted to buy but we weren't quite ready so we said we'd be in the next day but it was his day off. He came in anyway for the afternoon and found us an even newer car that we ended up purchasing. Oscar allowed us "alone time" to discuss this purchase, he was able to interject things to consider, and he always asked our permission to give his opinion. He didn't make us feel like he was hovering but he was still there to answer our questions and concerns. We got to know him through sharing about our children and his children therefore we felt like we have a new friend. He worked with us during the signing process, took time to explain the features of the car after our purchase, and he got excited for us and with us. Then he introduced us to Neda who was totally professional and pleasant to work with as we went through the signing process. She made that process so much easier and very thorough. Her demeanor instilled confidence in that part of our purchase. It was a long day for us but for Oscar and Neda also. We feel like if we had any questions even at this point either of those individual would be happy to answer our questions. Our purchase of this vehicle has given us "pride of ownership" not only because the car is so beautiful and solid but because of the solid relationships we made during it's purchase. We would absolutely recommend Westbrook Hyundai AND Oscar Canterero to assist our friends or family.