Nicky Jarrell-service advisor is a pleasure to deal with. Always seems like she really cares and takes the time to explain what’s wrong and what it’s going to take remedy the problem. Very polite and seems like she really cares. I’m buying a new Nissan shortly from this dealer and she is the reason why.
We visit to see the black manual Mustang and inquired on newer Mustang that showed up on Stokes Honda North website that had no information on the Transmission . They told us they called Stokes Honda North and that it was not manual. I checked again today on Stokes Honda North website and it is actually a manual. Did they lie or could not get the correct information over the phone?
I must say that I was pleasantly surprised with my car buying experience at Stokes Brown Toyota Scion of Beaufort. The sale process went very smoothly in large part due to my sales agent, Kirbee Fields, who was very helpful and stayed calm throughout the entire process....even when I wanted to get a little uptight. I can't say enough about Kirbee and the entire team at this dealership. The atmosphere is great and everyone seems ready to help. I would definitely recommend Stokes Brown Toyota Scion if you're in the market for a vehicle. At Stokes, they make it happen!
Dealership is very clean and provides a friendly, comfortable, atmosphere. All parties involved took time to explain and answer very clearly any questions or concerns I had without high pressure tactics. If you are looking for a place to buy your next car with optimum customer service, I highly recommend this dealership. (gao)
Very satisfied Monica Reynolds/Green kept us informed regarding service and Repairs highly recommend very responsive staff fair prices very satisfied with their service recommend to friends excellent care wash service
Ridgeline service visit. Service Advisor, Eric Singleton, was outstanding beginning with his initial phone call to me to confirm coupon discount to the service visit. Professional, courteous, knowledgeable. Experience could not have been better! Thanks HHH and Eric Singleton!
This is the 2nd car I’ve purchased from them my first sales associate was Richard 3 months ago my rav4 was totaled in a wreck so now i got a 2015 Sienna with the help of Alex who is The ABSOLUTE best he helped with everything and made my shopping experience a good one definitely recommend shopping here every one is nice and they have really good pound cake
Colleen Gibbs, our Sales Representative, was OUTSTANDING! We come from a retail automotive background and would hire her in a minute. She was professional, attentive to our needs and provided a thorough delivery experience.
I bought a 2918 RAV4 on 11-21-17. My salesman (Richard) was great along with everyone else except the Closing Manager - Glenn. He was extremely pushy and high pressure. My wife and I were both very disappointed. He would not accept no for an answer. I almost backed out of the entire purchase as a result. Just thought you should know.
It is very obvious that the main goal of this dealership is to get you to buy a car and after that they no longer care. My first complaint was when I took my car in for a complementary car was (the car was purchased new) and they washed the car but the car was not vacuumed on the inside. Ok fine, I felt as though that should have been included- but I did not make a big deal of it. It is now three months later and we were just informed by our bank that the dealership sent the WRONG vin number to the bank, now I have to refinance my car because of a mistake that should not have happened with such a large purchase. If I could go back in time I definitely would not have purchased my first car through them. This may be just another purchase to them, but this is something I will have to big purchase for me that I will pay on for some time. I am very dissapointed with the whole experience.
contact person(nelson) was very courteous and professional.followed up with info i requested in very timely manner.did not buy the vehicle as on closer exam,was not what i was looking for.
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