I have dealt with many service writers over the years and by nature they are uninformed and abrupt. This is not the case with my current experience in your Ram service department. I was helped by Christian Talavera. He was helpful and friendly from the start. I was completely satisfied with his knowledge and response time. You should know how lucky you are to have him. Thank you.
I cannot recommend these guys highly enough. My GS 350 is running beautifully thanks to Pete and Eddie who are totally transparent, honest and friendly. Never been upsold for extra services and never been hit with an unexpected charge. Service is prompt and thorough. Simply my best vehicle ownership and service experience.
My GX470 is well taking care of since I have Lenny as my advisor. Lenny Villajin always gives outstanding service on every single appointment I have with him. I was never disappointed. Thank you Lenny!
I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do.
Was searching for a used G37 in good condition and reasonable price range. Found out that Serramonte Acura had one that looks like a fit on cars.com. Walked in there and Tarik talked us through the car, very patient, answered a lot of my questions. Car ran good in test drive and we just drove it home within a couple of hours. Nice buying experience overall. Car's clean with new tires. AC works well. It's been running well so far. (I later took it to a close by infinity dealership to flush all the fluid, which is a small insurance you should buy after getting a used car.) Keep it up guys!
Hyundai of Serramonte has a great staff. They were nice and not too pushy! They made us feel comfortable and relaxed. They were very understanding of our situation and were willing to work with us. They went above and beyond normal expectations. Overall, the best experience I have had at a car dealership!
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