Went in to the dealership as I saw a really great deal for a used car online. I worked with Shane Gee who was amazing. The process was a bit long but its because they were busy but the facility kept me, my wife, and my 5 year old son occupied. They had a play area for the kids and food and drinks while we waited. Overall the best car buying experience I've ever had.
Very Hot Looking with Tons of Tech
by KB from Rancho Santa Margarita, CA
January 28, 2019
I fell in love with the red QX50 with cream interior at first sight. There are so many tech functions I still am learning how to use them all. Gas mileage is great, very responsive with plenty of power and pick up on the freeway. I love this type of transmission that goes from 0-60 (feels like) in a heartbeat. I got the upgraded Bose 13 speaker system and it's amazing with the Sirius Radio. I've only had it for 6 months but so far I'm delighted.
They worked hard to make things happen. They never settled even when the deal got tough. They found out ways to make it happen and they truly cared which meant a lot. Great team effort from the salesman all the way up to the sales manager etc. great team great people awesome company.
Stylish, reliable and reasonably priced luxury car
by kitt182002 from Chesapeake, VA
January 19, 2019
I researched many luxury cars in this class and found this car to be more of my expectations. In addition, I was surprised and thankful for the package offers I received that accommodated dollars to value.
Excellent Customer Service. Salesman was great. Dealership was great overall! Very friendly environment. Vehicle we purchased was used but excellent condition. I strongly recommend this dealership to anyone.
Worth the wait!
by CParker from Manassas Va
January 14, 2019
I saw this vehicle at a car show and could not wait until it became available to purchase. Absolutely enjoy that it is a crossover with luxury features and although it is 4 cylinder it is powerful and is a very solid car. Very pleased and happy I waited.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by RMoon from Southington, CT
June 20, 2018
I like the car overall. But, I wish it has an automatic trunk opener and that the console is roomier. Also, the glove compartment could be a little bit bigger.
Stephen Winter@sales, my wife and i appreciate all your genuine efforts you put in to make it happen, it was a wonderful experience buying a car from Sewell Infinity.
Matt Morales, was extremely professional and addressed all my questions and solved the concerning issues. I am a Happy customer.
Overall the experience was top notch and Sewell infiniti is truly Obsessed with customer service.
My family love this car
by vvg from Cincinnati, OH
December 12, 2018
Excellent overall. Apple Car play would have been helpful, but the rest is excellent! Drive is very smooth, seats are very comfortable. Audio excellent. Stylish!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Luxury vehicle packed with tech and power
by StrangeBrew13 from Medina, MN
April 12, 2018
I recently purchased a 2016 Infiniti Q50 with 8,000 miles on it. I was in a 2011 BMW X5 and was ready to move back to a sedan. I have driven many German imports through the years and was a bit hesitant to go with the Q50, but overall I'm VERY pleased with the decision. The car is very fun to drive, loaded with technology (although it takes a little getting used to the InTouch system, but once you do it's great), has great power (I have the 3.0t Sport with every option). If I were to add all the features on a german import (if they even offered them all) I would easily have paid $10k more. Overall, the car is great, looks good and drives really nice. While I haven't owned it that long, I literally have no complaints at this point. Very pleased with the purchase and would do it again in a heart beat!
I have purchased 4 cars within the past year, my experience with James K., has been the best EVER...he has really gone above and beyond to cause me to always purchase my vehicles from Sewell. It has been a real pleasure, nice to know there are still dealerships that care. Thanks Sewell for your great service that's been provided by James.
Very nice, smooth ride, and great car!
by Joy C from Augusta, Ga
August 19, 2017
Cam Griffin and his team always do a great job! Very friendly and the service department always get what ever I need done well.
I had purchased a 2017 QX60 from this location and the experience was excellent. The person that I was working with was Berj and I really felt that he went above and beyond in helping me find the car that I wanted and at a very good price. If you're fortunate enough, try to ask for him because he will take care of you. There was no pressure during the whole process from the start to end. Even at the Finance Manager's office, paperwork went through very quick (less than 30 minutes) and yes, additional things were offered but I didn't felt pressured at all to get anything that I didn't want.
If you're looking for a car, this is a great place to start. As with all purchases, always get a second opinion/price at a different location so that you're be able to compare but definitely include Southwest Infiniti as one of choices.
This review was for only the purchasing of a new vehicle. I will update it through time with my experiences from their post sale and the servicing of the vehicle.
New owner but exceeds expectations
by Autobob from Fort Lauderdale florida
December 7, 2018
New model with all the bells and whistles come with the essential model. It’s very new to me so currently don’t have anything negative to say. Exceeds my initial expectations.
This car meets all my needs and then some ! Comfy , fast , fun to drive .. you’ll be blown away .
This is the best vehicle I’ve ever owned . A fun car every time , turns on a dime , and zooms when she moves ! SASSY ’
Overall service was great. However your loaner car policies need to be reevaluated. They are so not customer friendly, sufficient, or convenient. I struggle to understand how I can notify you 24 hours in advance if my car breaks down umexpectantly.
This SUV drives smoothly, has great pick up, has
by LN from Gainesville
January 2, 2019
This is the perfect medium size car for 2-4.
Plenty of leg and head room in the front and back..
Comfortable heated seats with lumbar support
Only negative for me is bottled water bottle doesn't fit in door well
What can I say Daniel Marshall our salesman was a warm and welcoming . He made this experience one that I will never forget . Everyone was great. I recommend this location in Kingwood. Daniels customer service was truly exceptional ¿¿¿¿¿¿¿¿
Excellent car for daily commuting
by cicibello from Mclean, VA
February 4, 2018
I've owned one for almost two and a half years. The QX50 is not the best choice for hauling people around, but an excellent daily use vehicle to get to and from work, chores etc. I find the build quality to be very high and the driving characteristics of this car are excellent.
I am a 5ft 6, 130 lb female so I don't need a lot of legroom, but I think this car works great for anyone 5 9 and below. I like the dashboard layout and the semi-aniline leather on the premium version along with the Bose sound system and driver aids work well. The technology while not as cutting edge as on the newer cars is easier to user and much less intrusive.
What I like most about this is how much fun it is to drive - just like a sports car and how well designed the interior is if you're not too big. The exterior styling is very understated as well and the car has been rock solid for me. I haven't had to take it in for anything other than oil change and everything still looks new.
I believe the reliability and fun factor had led to the QX50 holding its value very well. I believe it has the highest residual value in its class. I bought mine, but because of the high residual value they are great to lease (much better value than the Audi Q5 - the QX50 pretty much outperforms it in every respect except for the brand name (if you are into it)) rather to buy used.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by JAMIESON from GREENSBORO NORTH CAROLINA
March 2, 2018
LOVE MY CAR VERY MUCH WOULD HIGHLY RECOMMEND TO ALL MY FRIENDS; DRIVES VERY SMOOTHLY AND MEETS ALL MY NEEDS;PERFORMANCE IS TOP NOTCH; WILL ALWAYS BE A CUSTOMER
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Time will tell
by Gallagher from Pittsburgh, pa
December 25, 2017
Comfortable, great interior and fast. First infjfniti I have ever driven. Drives smooth...would recommend test driving
After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them.
A performance sleeper, who knew?
by Dency from Fremont, WI
September 16, 2017
325HP with sweet acceleration in a compact SUV, extended legroom front and rear, great design 19" wheels, lots of luxury features, very well appointed leather interior, power up rear seat backs, but no power hatch, handles like the 350Z and G35 it is based on. Deserves much more favorable press than it gets. Very pleased.
Absolutely recommend! Took a total of 5 minutes once they came to my house! Whole process took less than a week! Excellent experience!! Thank you
I love my QX50
by SS from Salisbury, MD
March 29, 2018
A good combination of power and style. It's sporty and fun to drive car. I test drove 2017 Mercedes GLA 250, nice looking but lacking power. My QX50 is way more powerful compared to that. V6 and 3.7L engine. I can't wait to go long drive.
The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
by Jajisee from Charlottesville, VA
April 6, 2018
I had an 2010 Infiniti G37x for four years. Loved it, however getting golf clubs in and out and worse, a big suitcase was like fighting a snake in a phone booth. IF that car had had continental doors like the RX-8, would have been perfect. So I traded it in on a 2016 QX-50. Still growls, very similar interior, and putting suitcases and golf clubs (2-5 times a week) into the vehicle is now a breeze. A few features are different, eg. no interior trunk release as before. Psngr side airbag creases a bit obvious on the dash. But all in all, just right. Even a bit higher so easier to get in and out of, and a bit longer so smoother ride. I hope it lasts ten years or more!
Fernando Rivas is the best! His service was friendly and he made the process very easy. Bought a new BMW 3 series, can’t wait to drive it.
Smooth, Fast, Beautiful
by Me My from Vienna VA
August 16, 2018
Infiniti QX50 is outstanding. Quick, smooth, luxurious, comfortable, beautiful. Everything a car should be. Great value for the money. Other cars are ok, but this one is exceptional.
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