Used INFINITI for Sale in Merrillville, IN

I usually HATE dealing with car salesmen. But Steve Pickett changed all that. He found what I wanted...a 2016 Rubicon, low miles, and it still smells new!! Steve actually had us laughing (a nice change from the dreaded "I have to talk to my manager" let's -make-a-deal scenario). I would go through him again in a heartbeat! My one and only gripe has nothing to do with Steve. I've had my jeep for over a month, and I'm STILL waiting for my title...a bit frustrating 😟

I've always driven GM or Chrysler products now that I have an Infiniti I have changed my brand loyalty. This vehicle is comfortable and meets all my needs.

My husband and I extremely love the treatment we received while at Berman???s. Jadrian Hanko and David (Which David had only been with Berman for a couple of days) made my first experience at a Infiniti dealer a memorable one. From the first call to the dealer, to coming in late on a Friday night to picking up my 2015 QX70 the next day (New Years Eve 2016). I was I little apprehensive on leaving BMW (I had a 2014 BMW X6), this dealer and its staff totally blew BMW out of my mind. I am totally happy with the vehicle and elated that I drove from Plainfield, IL to Merrillville and received nothing less than stellar treatment from the best Inifinti Dealerships on the map. What a way to start the year off. This is a dealer we will continue to do business with.

Haven’t had it long, but I did a ton of research before purchasing. Got burned by an Atlas that was in the shop more than out, and wanted reliability first and foremost for hauling my three munchkins. NHSTA recalls and complaints for this vehicle are practically nonexistent. Interior is gorgeous, ride is smooth and is responsive when you hit the gas pedal. My kids love the DVD, I love the Bose system and quiet cabin. Second row (passenger side) seat slides forward providing plenty of room for my third child to get to the third row. Second row slides forward/back within a 5 ½ inch range, which allows quite a bit of legroom for third row. I intend to line all three up in second row for longer trips, maxing out cargo space, but we’ll see if they torture each other sitting side by side. Overall, luxury ride and love it!

Berman's in Merrillville is a breath of fresh air. Unlike so many other dealers who play games, Charles the GM, Eric the salesman, and the other crew at Bermans I dealt with are professional, courteous, and they back up their talk with action. They don't mess around when they say they'll take care of you. I can tell you with confidence they absolutely will. I scoured the web for weeks trying to find the perfect 2012 QX56. I dealt with numerous dealerships by phone and email and I thought I found a great vehicle about 40 miles from me. Of course, that dealer was playing the game and changed the price on me. Needing to buy a vehicle by 12/31, I called Charles the GM on 12/29 and told him what I was looking for at the price I needed. He assured me he'd find it and he absolutely did. Not only did he find a great vehicle, but when it was delivered to his dealership he took one look at the tires and told me he'd replace them. He said he'd detail the vehicle and have it ready by Saturday, 1/2. I walked into the dealership to find the vehicle looking like a brand new vehicle. Charles stuck to his word and replaced all four tires with Bridgestones at no cost. He assured me that I'd love the way the vehicle was detailed and taken care of and he was right. Eric, the salesperson was extremely accommodating and took care of me like family. They gave me a great deal on this vehicle. These guys simply want to know what it will take to create a customer for life and they deliver.

This car is very comfortable and sporty at the same time. The design is superior to most luxury car manufacturers. This car handles really well in the snow compared to most AWD vehicles.

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

This car met all of my needs. It’s a great car overall. It has style, comfort and speed. Very reliable and it drives great, very responsive.

Wonderful people. Wonderful cars. $350 for 4 sparkplugs? I don't get that. Perhaps there is more to it, but nothing more was detailed. I really want to use your service, but $1700 for routine service on a 2010 Forester? Geez! I've usually avoided service at dealerships for that reason. I want to stay with you but I suggest you ease up on the pricing.

Met all of my need for reliability, comfort, affordability, And style. I like the way it drives and how safe I feel driving it. A great buy!

Great service my car was ready in a very short while the space is clean the staff are friendly and very helpful answered any questions I had and also almost made me trade in my car

My daily commute is approximately 90 minutes one-way. Once I purchased my Infinity Q60, it seems near minutes vs. hours behind the windshield. Infinity Q60, with the 3.0-liter twin turbo, fully adjustable seats, Infinity INTOUCH system makes a fantastic car to drive. And I look good driving it.

Jimmy was very helpful. I wanted a rare car that had class and power. The first car he showed me was my 2013 Audi A7. No regrets whatsoever!!! He was very knowledgable about the car and gave me awesome advice on maintenance and keeping it up. He really fought for me to get the lowest price. Awesome service and great group of people.

Best value in a quality car. The G37 convertible is very reliable, sporty, fun to drive, and has enough power to be quick but remain low maintenance. I have had 3 M models and they were also excellent.

I recently purchased a 17 Infiniti QX60 from Driven Auto and could not be happier. I took the train from St Louis, MO to Chicago and they managed to pick me up from the station. Upon arrival, the vehicle was washed and ready for presentation. I was pleased after the test drive and purchased immediately. They even filled my tank to drive home! Thank you Driven team for your amazing service.

I was looking for a mid-sized SUV with 3 rows to fit 2 car seats and a 70-lb dog. In particular, I needed access to the 3rd row with a car seat installed. There are few SUVs that met this criteria. I bought the QX60 used with every feature/package other than the theater package. The price was half that of a brand new QX60 with all of the same features (not much has changed between 2016 and 2019). Our family fits comfortably. My favorite features include the Around View Camera, Ventilated Front Seats, Intelligent Cruise Control, and of course the suite of driver safety features. This car meets all of our needs and I would give it my highest recommendation.

I'd buy from them again and The cars. Com app was good. Smaller features such as vehicles with homelink should be searchable.

I like the ride and gas mileage. It is beautiful, stylish and floats on the road. The gear shift takes a lot of getting used to. It's really difficult to find Neutral. I'm scared every time I get in the car that I will put it in the wrong gear and go forward when I want to backward and vice-versa.

This was by FAR the best car buying experience i've ever had. I can't say enough good things about this dealership, very friendly and accommodating staff. I have to personally say thank you to the sales manager Kyle Faiman without him i don't think i would be driving an Infiniti. Kyle helped the deal from start to finish and personally followed up the next day to thank me for doing business with them. i'm so happy! i highly recommend this dealership to ANYBODY!!

I've only had it for a month but so far it's been a great car and it's a very comfortable ride. Gas mileage is pretty good. I'm getting 23 miles to the gallon on mixed highway and street driving.

Great experience. James was very helpful with respect to the buying process. He was definitely no pressure which I preferred. I have bought several cars over the years from various dealers but this was by far the best experience. Quick and easy financing. Had the vehicle I was looking for in stock. Quick and painless process. Everyone was very respectful and I felt totally comfortable which I was concerned about initially. I would truly recommend this dealer and brand to others in the market. I traded in my FX 35 for the newer QX 70. Love it... Avi Tiwari was also very helpful in showing me around my new car. He was easy going which made for an enjoyable experience. My last Infiniti lasted 200K miles so I am pleased to know I have a full service dealer I can return to for assistance...

Every time that I have to go back for service they do it quickly and with professionalism.

No complaints or concerns at this time. My car is sleek, color is nice, very comfortable love the speed. It’s roomy, the sound system is nice as well. So many apps and features.

We got our new honda crv here at S & M Auto Sales ,great customer service ! Alex -Ali `-was very nice and helpful ! Absolutely recommend this dealership. Huge selection of nice quality vehicles to choose from .

I was looking for a 4 cylinder vehicle and this is just about perfect. Not much room for people to sit in the back seats but very comfortable in the front and the performance is sporty.

Roger did a fabulous job of anticipating my questions and concerns and intuitively new exactly what I wanted in my new car. He was able to intelligently answer all of my questions and was focused and engaged throughout the buying experience. What started as a discussion regarding rim repairs for my preowned 2015 GT ended up with me rolling out of the lot with a brand new 2016 GT, all thanks to Roger. Tremendous salesman!

This vehicle has a premium performance experience but very expensive on maintenance. After the 100k mile mark you're on your own. Drives great and 5.6x engine with transmission are perfectly mated for great acceleration.

First of all i would like to mention the staff was very honest and got straight to business. I liked the selection of cars you guys have with unbelievable prices and i appreciate.

I did focus on buying a specific model with the features I wanted and took me 4 months and way across country. I wanted the Q70S with a variety of add on packages. I also wanted the 5.6 V8, hard to find, and also many of these come with dark interior. I wanted Black with light interior. Found one, took 4 months and 2300 miles away BUT worth the wait and transportation.

As I was walking up to the door Nick opened it for us, greeted us, and immediately introduced himself. We were there for a specific car (2013 Cadillac Ats) he found it on the lot and we were off for a test drive. He answered questions and working with him was a pleasure. We were in and out in about an hour and a half including the test drive. I bought the car and it was a great experience.

I am 68 and retired... needed something to get me around town in Midwest winters... car has a lot of bells and whistles I probably won't use, but it is solid as a tank. Was driving a Subaru Impreza... too low to the ground and too light... gave it to my son who is moving to Oregon... he loves it... wished I could put a "cow catcher" on the Infiniti... then I would be all set.

Very Nice Customer service They sold my family more then 3 cars Great guys to work with

This car meets all of my needs, plenty of leg room and cargo room, the ride is smooth, surround sound in the car works and sounds great! 2nd and 3rd row seating has plenty of room for passengers, love the USB ports available in the 3rd row.

I was only looking for a car with a Carfax report and this place had them. Online they have a good selection of cars. I did my homework online before going in. Before walking in I already knew what I was looking for (I had narrowed it down to two cars). From the time I walked into the dealer to the time I left, I felt welcomed. Everyone was nice and answered all my questions. My salesman, Siggy listened to all my requests and concerns. He was very helpful. I would recommend this place to anyone looking for a car.

The 2017 QX30 Premium awd was purchased as a Certified Used and, so far, has been great. It has more than ample performance with good, but not great, fuel economy. But that may be more to do with my foot than the car. I really love the styling of the exterior and the outward visibility is outstanding as well. Beautiful car. The interior is also beautiful and, overall, well thought out. The controls are relatively easy to locate/use. Some or the buttons could be a bit larger or perhaps more conveniently located, but after a short while,they were a piece of cake. Perfect size for the two of us. About 35,000 miles so far and no problems, save a slight rattle in the back, driver's corner, which the dealer took care of quickly, (with a loaner to boot). Very,very pleased. I don't understand why the sales of this are lagging. I got a really great price on the car and more than I expected on my FX35 . ( It was a low mileage trade). The QX 30, in my opinion is a .great car!

Thanks for all the staff at high quality auto they helped me get approved on a 2016 Nissan Altima With a good monthly payment I will recommend this place

This vehicle ranks up there as one of the best luxury cars on the road. It contains all of the options I wanted and has performed exceptionally well on the road.

They have nice cars and good prices I bought 2 cars already the staff there where very nice I would recommend all my friends and family over there

The car will meet all your needs and I know whom ever purchase this car will love it...so I advise you to go out and test drive one today