When shopping for a used car I decide to change up my strategy and shop for a vehicle based on dealership reviews, and I'm so glad I did. We purchased a 2012 BMW X5 from D&C in early May, and after a few days noticed it was leaking oil...no big deal (or so we thought) but decided to call the dealership (not expecting much as it wasnt under warranty). Long story short, it ended up needing a very costly repair. Not only did D&C give us a luxury loaner for the month and fix our issue (for free) they also went above and beyond while inside our engine, preventing further issues in the future.
I knew they had a good reputation going into the buying process, now I understand why....WOW!
They have earned our business, and our recommendation.
Thank you D&C!!
All my questions were quickly answered thanks to khias. He made me feel much better about my situation and I know where to go if I’m having more troubles. Great work ethic and a wonderful people person. Knows what he’s talking about.
I was completely impressed by Seth (sales consultant) and Jonathan (finance manager) during our car buying experience at RTGT!! We're from the Spokane area and were a little leary about purchasing from a distance, but Seth and the team made the whole experience so smooth! Seth even went out of his way to pick us up and bring us to RTGT. They were easy to work with, talk to, and they really rolled out the red carpet for us (we purchased a pre-owned SUV).
Our best ever vehicle purchasing experience, no contest!!
Just purchased Range Rover from Dan. Purchased this vehicle sight unseen. Dan sent very accurate close-up pictures of the Rover. After agreeing on a price, Dan arranged covered transport and rig sent to our front door. I had a couple of small issues after the sale and they were very quick to resolve them. It was a very smooth and seamless transaction. Great customer service!!!! We will be doing business with Grand Prix Motors again.
Thank You for a great experience!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I really recommend this dealer to my friend, I think they keep very good contacts with customers, and they treat customers as friends. When I have questions about the cars, the dealer helped me and answered me my questions.
This was the BEST Tonkin experience I have had. The sales staff was great! They found me a great car and gave me a great deal!
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