From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
Johnny Mahsetky was awesome! He had our vehicles we wanted to look at ready to go at the front so we could test drive them. We have to small kids and he understood, he was able to get us in and out quickly. We had been looking for over a year for our perfect car and he nailed it! We love our new CRV and couldn't be more happy with our purchase! The other staff is extremely friendly as well great place to buy a car! Thank you!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We stopped in to look for an upgrade to my vehicle, not planning to purchase. We have looked in multiple cities and two states for a new car. Not only did we get the best deal we could find, but the customer service and people we fantastic. I highly recommend speaking with Tony in sales, Bill in management, and Vincent in the service department! Those men know customer service.
Had a recall on a vehicle. They made this such a easy wonderful experience from start to finish. Everyone was Kind , job was done quickly and everything was hassle free. So thankful to Bob Howard Service center!!
Very good and no pressure experience. My only complaint would be that the car could have been detailed better. It was dirty inside in several places and the rubber mats had not been cleaned.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.