Joe and Michael were the best and most friendly to work with. I had probably at least a million questions and neither ever made me feel as if I was bothering them. They even stayed open late to do our paperwork so we could get the car on a Friday night.
I worked with Jerry Snyder to purchase a vehicle from out of state. The whole process was extremely smooth and painless. Emails were answered quickly and the vehicle was exactly as described. They offered to pick me up from the Charlotte airport over an hour away, filled up the huge fuel tank in my vehicle before I left, and thoroughly cleaned the vehicle before I arrived. Jerry and the rest of the staff were fantastic, thanks guys!
The dealership is actually pretty nice, some beautiful cars for sure. Cars are overpriced but that’s their business, they find buyers that are looking for specific specs. So narrow market but obviously that works for some. Oh and btw Chance I am not Vick lol I am also not sorry for yelling back at Cosmo after he started giving me an attitude and raising his voice about who’s buying the car, a customer and his trusted friends (advisors) should never be treated that way. For those looking to buy a car from here, don't leave a deposit if you can avoid it, even if its their fault an agree to give the deposit back they can take up to 2 months to give it back. Giving 4 stars because sales people were great, communication was good, they have some rare cars. The owner however must have been having a bad day. So I wish you success in your business. God Bless!
P.S. don’t make assumptions about people.
Ted is amazing! He is down to earth, and excellent communicator, and Honest! We get all of our vehicles serviced here because we can communicate with him, determine what does actually need to be done, and get service and repairs completed the way they should be. We only have Toyotas and Mazdas for now, but our relationship with Ted is going to make our next purchase a NISSAN!
Friendly sales personnel who deal with you in a straightforward way. The service department is courteous, knowledgeable, and helpful. The facilities are smaller than some dealerships, but they are clean and offer more personal attention than the larger dealerships.
Wonderful, no pressure dealership, with wonderful caring staff!! Can say enough good things about them at Empire!!! We have bought from them in the past and will be going back!! We tell family and friends to go to the wonderful folks at Empire they will treat you like family there not like just another customer! I bought my first car from Empire a Dodge Neon, now as a mom with two kids we have graduated all the way up to the Grand Caravan!
Actually found my Jeep at another dealership in Cary, NC. The sales team at Empire went to Cary, picked it up for me, and I took delivery the next day. Barton and JJ went the extra mile to make sure that I got exactly what I wanted. Michael, the finance Mgr, was also extremely nice. He didn't try to "force feed me" on all the extended warranty options. He actually listened to what I wanted and what I didn't want. GREAT job by the entire team at Empire.
I guess it's the attitude of the people who work there. Relaxed. Genuinely friendly. Helpful. You don't find that in very many dealerships, I guess. Josh Harrold is amazingly good at his job. He deserves a raise!
Dear Mr Greene,
My wife and I wanted to say thank you for your professionalism and the professionalism of your staff. You and your team made buying our new 2018 Ram 3500 diesel crew cab 4x4 a very easy and pleasant experience.
Prior to coming to John Green Chrysler Dodge Jeep Ram,
We had spent the last three days searching and trying to buy this exact truck and do so under budget. We had traveled 5-6 hours a day, to three states and at least eight dealerships. Each of these dealerships had the truck we wanted in stock. Each was given an offer by us for said truck and subsequent negotiations ensued. Some negotiations were short and some were marathons that lasted hours in the store and went on for days.
We walked into your showroom tired, beaten and discouraged. I told your salesman, Dave we were going to have to “speed date” a truck buy. He laughed and said he’d make the process as easy as possible.
To say he and you did would be an understatement. In less than an hour we completed the process. We bought the truck we wanted and stayed under budget. You made many concessions to close the deal,
Not the least of which was making us the strongest offer of any dealership for our trade. A full 10% higher than the next highest. There was very little back and forth. You made us an offer through Dave and we countered. Instead of sitting behind your desk or the one way mirror like other dealerships you came out and greeted us. We had a chat like we’d known each other for years as we whittled down the difference. You gave a little and we gave a little. We’d have liked to buy the truck for a little less and I’m sure you’d like to sell it for a little more. At the end of the day, I’m confident I got the very best deal anywhere this side of the Mississippi.
All I can say is wow. The irony of the whole situation is your dealership is one of the closest to us yet was the last one, obviously, we visited. We were down to one more if we were unsuccessful at your place and we would have to widen our search.
Thank you sir.
Mars Hill, NC
Took my car in for an inspection. Got a free alignment check. Was in and out quickly. My service rep Tommy was great. Kept me informed. Even the service manager Mr. Jenkins met me before I left to ask about my visit. Great Experience
The best car buying experience to date! My mom is a disabled veteran and is on a tight fixed income. She was looking for something with room and a few bells, nothing fancy. We looked at almost 10 different Jeep dealerships. They all wanted to put her in a car that was barely bigger than what she had and they wanted to charge more. We got the run around and the brush off for weeks. Until we talked to Josh Harrold. He went through hell and high water to find my mom the car she wanted with the extras she liked AND it was EXACTLY at her price point. Josh went above and beyond and put a lot of time and grunt work into finding my mom the Jeep for her. Thanks to Josh my mom is now the proud owner of a 2015 Jeep Patriot Sport! I can truly say that Josh Harrold exemplifies "The Empire Difference" Thank you Josh for your hard work and 110% extra effort. We would HIGHLY recommend Empire CDJR!
This is a friendly, no frills, no high pressure sales tactics place to by a used car at across the board great prices. Ask for Tim he will work to get your deal done and get you financed even with bad credit. They won't leave you high and dry if there are any issues. I've been treated with care and respect after having an issue with my vehicle right after my purchase. They gave me a loaner and fixed everything free of charge.
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