November 6, 2018
Our plan was to spend only one night in West Memphis with our fifth wheel, which we were towing with our new Ram 3500. About halfway between our Texas home and Memphis, our new truck began giving indications to service the 4WD. We called our home dealer in Texas and asked them if there was any danger in continuing our journey in 2WD only, to which they said there should be no problem as long as we don't engage 4WD. Unfortunately, upon pulling out of the West Memphis campground the following day we heard a grinding noise coming from the truck. We arranged to repark the RV and began to make phone calls. It was the Tuesday after Memorial weekend, so the response to both nearby dealers was "we're slammed". Having little choice, I took the truck to Gossett where I was met by Bob Flowers. Bob was sympathetic to our need to get back on the road, and he arranged a loaner vehicle, but without making any promise to get to our truck right away. Much to our delight, we got a call first thing Thursday morning that the truck was ready. They had found a bad actuator, ordered and obtained a new one via overnight delivery, replaced it and had driven it more than ten miles to ensure the problem was fixed. We have now been another five hundred miles down the road towing our fifth wheel without further problem. We are deeply grateful for the efforts of Bob and all the service technicians who helped us get back on the road in short order. Five stars to Gossett Dodge/Ram service!