Powell takes "Family Business" Seriously!
November 5, 2018
What do you do when you must be at a Funeral 168 Miles away and suddenly your only transportation has a SERIOUS unknown hick-up and warning lights. I have a Mobility Disability, a Service Dog and obligation miles away. It's the end of the Month and I have less than $300 to my name, it takes $500 minimum on a debit card to rent a car, what do you do? I placed my hat in hand and took it to the top and all I received was compassion. I purchased my 08 Ram 3500 Megacab new from Powell, they helped me through repairs after a major crash (no my fault) but during the "Bankruptcy Slowdown" at Chrysler. The Powell Dealership / Family also serviced my Old Truck 96 Ram which now has 228,600 miles on the original engine and transmission. While I appreciate I have a good amount of "History" with the Dealership; I've watched and listened to how they treat others and on this day, with me they took it to an unprecedented level. I was put in an "In House" rental, my truck was diagnosed while I was gone and the ONLY reason the "Quality of Repairs" is 4 Stars, not 5 is Manufacture Electronics design issue - they weren't able to isolate the problems without dropping the Transmission, something I have to find a way to pay for - that's not their fault! Most of all, even when the news isn't the best - they didn't try to underestimate the possibilities. Honesty is always the best policy, that's what I got. I hate funerals - I would have REALLY Hated breaking down along the 15 or 10 on my way into the Desert. Thank you Jason, Sarah and Amr for your help on a very sad day! MDL