Jeep Grand Cherokee for Sale in Macon, GA

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.

All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.

Went there to see a specific vehicle. Took test drive and will be returning tomorrow to purchase said car. Salesman I spoke with was friendly, not pushy or sleazy or trying to pull a fast one.

I recieved excellent service today from Brandon Mullis. He saved me time and money buy looking at my service record and identifying them problem. I was able to drive off in a matter of minutes due to his expertise and attention to detail. Thanks Brandon!

I would like to give a big thumbs up to the parts manager Phillip and the service advisor Jaye. They both go out of their way to help customers.

Ms. Snellgrove was amazing. I only wanted to show my husband a car that I was interested in. She located the exact car that I describe to her. Her and her supervisor "Anthony" was great. KEEP IN MIND THAT I WAS NOT LOOKING TO BUY. BUT I LEFT THERE WITH A 2017 NISSIAN MAXIMA!!! I COULD NOT BELIEVE IT. THE DEAL WAS TO GOOD TO WALK AWAY. AWSOME TEAM WORK**** THANKS MARLENA AND ANTHONY.

I had a great experience dealing with this dealer they gave me the best deal and delivered my car 2 states away. I would recommend them to all my friends

I really I'm satisfied i got so something reliable and i really appreciate the time and effort i was giving to make everything a success

Everyone who has purchased, or attempted to purchase, a new vehicle knows the typical dealership stereotype – high pressure, slight of hand, and sometimes outright lies. Not all dealers fall into this stereotype, but there are a lot that do, so anytime I am looking for a new vehicle, my BS sensors are on high alert. When I went to the Five Star Ford Lincoln dealership I was expecting the same, but surprisingly, that wasn’t the case. I inquired about a vehicle online through Edmunds, Trucar, and Kelley Bluebook. I was immediately inundated with phone calls from every dealership within a hundred miles. Not from Five Star Ford Lincoln. I received a text message from Tim Denton, sales consultant, with a polite – and respectable – request to chat. This was the only dealership that did this, and I was impressed that he respected my privacy, so I replied, yes. I set up an appointment and when I arrived, the vehicle in which I was interested was already pulled up to the door ready for my inspection. I declined to purchase and there was no pressure by Tim to find another. At home I looked through their inventory and found another. I set up an appointment and Tim had the vehicle ready, and let me take my time alone to give it a thorough look over. At no time was there any pressure and when I decided to move forward, the process was pleasant. The remaining process with the dreaded Finance manager was equally satisfying. There was no attempt to wear me down and buy any options – though they made sure I understood the benefits of the options – but at the end of the day, I declined the options in which I had no interest and they respected my decision with the utmost respect. The entire staff was incredible friendly and professional and this was the most pleasant experience I have ever had. Thank you, Five Star Ford Lincoln! Oh, and I got an excellent deal on a vehicle I love!

I loved everyone’s friendly attitude and patience. It made the car buying process easy and enjoyable. The process was also very speedy.

I had a few questions about a car on their website. They were very thorough in disclosing all the information about the car. I appreciate them taking the time to make sure all of my question were answered.

Service from Billy Carter was excellent. They did the repair in a timely manner. The facility was in excellent condition. Billy was very helpful and the work was done in a timely manner

First time buying online...

Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.

I'm assuming the dealership purchased the vehicle I bought through a third party. The vehicle looked clean and drove well on initial test drive. I was told it was a private party trade on an Expedition. I asked if it had been damaged or wrecked and was shown a clean Car Fax. When I got the vehicle home I parked it. Monday morning I had an employee start to install some trailer and two-way radio wiring. He came in complaining about dirt and mud in the harnesses. I went under the truck and it was packed with silt or mud. We had to pull the kick panels and scuff or threshold plates off to run wires. The wire harnesses and channels were full of silt. This prompted us to look further, the truck clearly had been under water at least up to glove box level. All of the readily visible areas were clear and mostly clean, but hidden areas or not so easily accessible areas were covered in silt. The truck did not want to go in four wheel drive, and there was silt under the boot. There was silt in the kick panels and under the carpet and dash. The back power point was full of silt. They took the truck back and returned my trade, but dealers and the public need to be very careful about flood damaged vehicles. I am posting this to warn people to have vehicles looked at carefully. A clean Car Fax does NOT mean the vehicle has not had a major problem. It is possible to clean up a vehicle and push it along through the market chain without a bad Car Fax. The dealer was good with me, they returned my trade and cancelled the sale and apologized. I sincerely believe, other than the fib about where the vehicle came from, they were unaware it was a flood car. This deal cost me a day or two of work, but it could have cost me many thousands of dollars. Do not depend on salesmen or dealerships to know or tell you where a vehicle really came from, or for them to verify the vehicle is good. I have no animosity toward the dealership, but this is sure a life lesson for me and others.

Excellent customer service. Ruth and Rob provided exceptional support.