Everyone I dealt with on this lot was very helpful. I fully appreciated the effort Ron put in to find me the car I wanted. Nick, in sales, was also very helpful and made the hand off of the car a very pleasant experience. Joe, who worked with us in financing the car, made a normally tedious experience a pleasure. We will be back when it is time to get another car.
Jeremy Owens really made my car buying experience easy. He was professional, honest, he listened and was understanding of all my needs/wants and concerns. When I buy my next car, I will for sure contact Jeremy first.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Justin fits the role of an automobile advisor, not what we typically think of when we think car salesman. He is a straight shooter and open and honest hroughout the whole car buying process. We never felt pressured, we felt supported through our decision. He spent hours with us explaining the leasing versus buying and never once did we feel rushed or an inconvenience. Then after we purschssed the car he took a great deal of time going through all the features of the Jeep. He also assured us that he wasn???t just our advisor through this purchase, but also throughout the entire time we have the vehicle until our purchase. We???ve owned the car for 5 days and we know for sure we our Jeep owners and customers of Justin???s for life.
I would like to commend Fort Wayne Toyota service dept. for their professional assistance repairing my 2016 Tacoma. The master Tech, service advisors, service mgr., rental/loaner person all were very helpful and made my experience worry free.
Great job men and women.
Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.
Shannon was great. He calmed my nerves, set me up with exactly what I needed within my budget. I didnt even realize it until Thanksgiving day but I gained an additional seat in my third row that my previous SUV did not have. Service all the way around was wonderful from the time the service guys intercepted me, until I was driving off in my new car. It was a scary situation I had on the high way with my power steering and rack and pinion going completely out. The service guys calmed me down and entertained my boys. I appreciate all that was done for me. Everyone was great!
I had first looked at their available used inventory online before setting up an appointment with Mike McDonald to discuss what options I was looking to have and then test drove one, and found another vehicle at their sister dealership and we drove a vehicle to swap and the vehicle we retrieved is the one I purchased. I did not feel pressured to purchase any other vehicles but what I wanted to afford.
by KATHY_CRITES2007Harleyrose2018 from DealerRater.com
December 1, 2018
Dennis Recker is one of the best sales reps, I've gotten two vehicles through him, he and the team has made it so easy to work with Ford. They made my time important , always making sure I had all the info that I needed on the autos I wanted. I would send any family member and friend to then.
Quick and easy. They took the time to explain the vehicle and the options I was getting on my specific vehicle. All 3 I worked with were friendly and professional.
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