I recently purchased my second Subaru Forester from Don Miller East (Madison). I found the vehicle on-line and my questions were quickly answered by the Internet Sales Manager. The Sales Representative and Finance Manager treated me with respect and assisted in completing the deal with humor and in a hassle-free manner. The ending price was exactly as that quoted by the Internet Sales Manager - there were no hidden costs. I drove off the lot with a smile on my face and a low-cost monthly payment. The qualities of the vehicle and of the staff have made me a life-long customer.
Friendly, easy to get in touch with - high prices.
by Luke Ashley from Madison Wi
January 3, 2018
Clean facility friendly people setting up the test drive was easy.
I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing.
If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
Pleasant welcome and generally efficient presentation of plans for somewhat technical automotive work. Despite 3 or 4 different prices quoted for my replacement wheel cover - it was nice that the price kept getting lower.
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
I live in Illinois and was searching for a jeep wrangler. I looked all over and found a jeep at the Used Car Factory. Contacted the dealership and talked to Joe and set up a time to look at it. Everything was there as Joe said and ready for me. Joe was very helpful and let me take my time and didn't give any pressure at all. I ended up leaving that day, contacted the dealership again and talked to Jay, Joe's brother. I set up a time to come and take the car to an outside mechanic for a 3rd party review. Jay was totally agreeable and was easy to work with as well. I feel I was treated very fairly and Joe, Jay and Dean (Dean is another member of the team) all were very open an honest. Buying a used car means there will be some issues with the car, after all it is used, but I feel very confident in recommending the Used Car Factory. Joe, Jay and Dean all work as a team and are all straight shooters. Bottom line is they seem to work by the golden rule, Do unto others as you would have them do to you. They will treat you fairly.
Great local small town dealer. I hate buying cars and they put me at ease. No high pressure tactics. Just honest and trusting. They handled the financing for me at a very reasonable rate. Love my car? I would highly recommended!
When the short absorber of my 2006 Ford Escape went through my right-rear wheel well, I knew that I had to buy a new vehicle. I did my research, but my girlfriend was dreading the experience. I expected a long grind of shopping around at multiple dealerships and putting up with hard sells and pushy salesmen.
15 minutes. That's all it to took for me to decide to buy a certified, pre-owned 2016 Mazda CX5 Sport. After the test drive with Jim Zimmerman, I knew that I had found a car that I was happy with and I was ready to end my search.
Jim took his time explaining things, even putting bookmarks on important pages in the owner's manual, and he was knowledgeable but also listened to what I had to say. I would definitely buy a vehicle from him again but hopefully not too soon! Great experience, and I would recommend him.
We had a great experience buying a car from Jeff Koenig. The process was really straightforward, quick (important to us), and easy. I'd highly recommend buying from a smaller dealer like this. From the time we walked in, everyone was courteous and helpful in a way that felt much more genuine.
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