I looked and l found Lincoln Mercury’s most beautiful MKZ. I’m telling you Star Lincoln Mercury has what you need. Just find the car you want and talk to Mr. Tim Shea it’s just that simple in about a half an hour you’ll be riding that dream car home or if your like me go pick up your cutie and put the pedal to the metal. Tim was fearless when it came to dealing with the financial institutions I told him to keep it in the 3’s and he did it without backing down. So go see Tim Shea at star Lincoln Mercy in the certified used car department. he’s fair, honest and fearless
I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
by Rachel Ann and linda ivey from Flatrock , Michigan
August 0, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 5, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
Service was great! Took their time in evaluating. Mike was a good customer service agent. Called back when necessary to provide updates. Determined the issue to be warranty, thus saving on our end. We did end up having to pay for a new set of tires because of the issue prior to the Orchard inspection. But are and have been happy with Orchards customer service team and the quality of work from the technicians.
Richard Cook was incredibly nice, knowledgeable, honest, and easy to work with. We received a fair value on our trade in and a decent price on a new vehicle. We would certainly recommend this dealership.
We have been getting our vehicles from Orchard for years and we ALWAYS get the best deals and service! We will never go anywhere else!
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