Work always done right the first time.
November 6, 2018
Cochran does the work they are supposed to, charge what they tell you, and once you pick up your car it is done and does not require additional visits for the same issue. That sounds obvious, but every other dealer I have tried within an hour cannot say the same. If I go anywhere else, dealer or service chain, I have to fight and double-check and go back and argue to get things fixed right. Often several times. In 90,000 miles of service, I have not had to redo anything with Cochran. No one is perfect, and sometimes there is a miscommunication, but the people doing the work are top-notch. Other places have left lug nuts loose, or off, or broken. Other places have billed for work they didn’t perform. No such shenanigans at Cochran in Robinson. Dealers are rarely the cheapest option, but you go there to trust them and because they know your vehicle. That has never been my experience outside of Cochran. I have had two Kias, both with close to 100,000 miles of trouble-free motoring and highly recommend Cochran.