i do not like the car buying process, but josh weaver and dennis penn actually made it pleasant. they answered all my questions from beginning to end and even after the sale. no high pressure tactics employed or misleading information given. i simply stated my needs and preferences and they went to work finding a great deal and exceeding my expectations. i was kept informed of what was happening in each step. this is my second car from them and i would buy there again.
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them. Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
Bar-none, this was the best experience purchasing a vehicle. I didn't even have to enter the dealership! Found the exact car I wanted on-line, contacted the dealer, worked with James on a few phone calls and took possession of the car the next day, even brought the car to me and picked up my trade. Terrific customer service, I missed initialing one of the papers, and he brought it to me the next day at my office. This is my second car purchased @ Hendrick Kia, and this was an awesome experience. Thanks James!
Eddie Johnson was great, they even fixed my radio that was out of warranty. Sue McCloskey. I would highly recommend them to a friend. Eddie Johnson called and followed up after the sale at least twice to see if everything was ok. I have never had a car dealer do that.
Salesman Ryan was a pleasure to work with in making sure I was satisfied and informed about the buying process. Very helpful and knowledgeable; he worked through the selling process when obstacles presented themselves that could have prevented the sale. Highly recommend the dealership and Ryan as a salesman.
COULDNT ASK FOR A BETTER EXPERIENCE, THEY MAKE BUYING A CAR VERY QUICK AND EASY. I HAD A TRADE IN AND THEY OFFERED WAY MORE THAN THE BIG DEALERSHIPS AND GAVE ME A MUCH BETTER PRICE ON THE ACADIA I GOT FROM THEM!!!!
Car buying process made easier than thought possible here.
by ME213 from DealerRater.com
November 1, 2018
I detest the idea of having to go through the process of buying a car. However, Bob (Robert Sturgill) made my experience of car buying easier than thought possible. He is very personable, kind, attentive and kept the experience light and humorous. I appreciate that he took the time to really listened to my concerns and criteria about buying a car. He was diligent until I was satisfied with the ultimate result. Thank you, Bob!
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