Used Kia Optima for Sale in Franklin, TN

I went here on 2/20/16 just to get some information on possibly buying a car. I really didn't think I would be leaving the same day with a brand new car! Due to my not so great credit I truly thought that I wouldn't get approved to buy a used car let alone a new one. The process from start to finish was quick with great customer service. I will highly recommend Franklin Kia to my family and friends!

I am a big and tall guy 6'5 and I had plenty of leg room in the 2019 Kia optima. I am a tech guy so I love all the tech features in the New kia optima and the panoramic roof is nice! The engine has get up and go and it's a 4 cylinder! Roomy trunk, just a great car

I just wanted to get a price on a van and think about it for a week or so. They made a deal that that I like and I left the dealer with a new van that that night.

I was really happy with the car when I first purchased it 2 years ago and it continues to please. I like the roomy interior, the impressive power it provides from a 4-cylinder engine, its gas economy, and its attractive appearance. The interior's 360 degree visibility is bad, and the electronic motion/object detectors have prevented problems on numerous occasions. The occasional availability of the rear camera has yet to be of any significant assistance. Better visibility of those remote areas around the car would have minimized the need for electronic assistance. Some day I'll figure out how to use all the electronic controls. Or maybe not.

This was my first car buying experience, on my own. I was quite apprehensive, as I had heard horror stories about people being pressured to buy what they really didn't want by pushy salesmen. Ben Auert was friendly, professional, and patient. He took his time and made sure that I understand every part of the car buying process. At no time did I feel pressured or bullied. Ben even took the time to help me get the bluetooth/UVO app set up in my car. I now have a my first new car, a 2019 Kia Soul, and I couldn't be more pleased! Thank you Ben and Universal Kia!!!

My car fits my personality and my salesman quickly identified the perfect vegicle for me. Than you Calvin Worthy. I will shop with you again.

I LOVE my 2018 Kia Optima SXL. Car is fully loaded. 360 degree camera, Nappa Quilted leather, led exterior AND interior lights, pano sunroof, rear USB ports, front AND rear heated seats, front cooled seats, rear sun shades, and etc. Brought the car used from a reputable dealer in Ohio, got a GREAT deal, saving thousands! Test drove a few of its competitors ( Honda Accord, Nissan Altima, Chevy Malibu) . This car wasn’t even on my list. I am so HAPPY HAPPY , oh did I say HAPPY with my first new car purchase...and my family and coworkers are. My recommendation... if you’re looking for a mid size car, test drive on of these! Thanks Kia for making a Stylish, spacious, sexy, sporty, and safe car ( the 5 S’s)!!!!!

Let me first state up front that I do not like visiting dealerships and searching for a vehicle. That said, from my first contact with the Internet Sales Consultant, Heather Fowler, to the last contact with Mo in Finance, the customer service was outstanding. When I first spoke with Heather over the phone and then met her as my first contact at the dealership, she was not trying to sell me something but rather have me experience something; now that's a great business model. My greatest and longest contact was with Sales Consultant Melvin Williams. Before we even got to a conversation about a vehicle, he was outstanding in developing a rapport with me; so when we got around to discussing my vehicle needs, it was so easy. For example, when I shared with him that my son had been in an accident in our vehicle, his first response was not about the damage to the car, but "How was my son". The old adage rang true with Melvin which says "People don't care what you know until they know that you care". The things I liked most about Melvin were 1) that he was a consummate professional; 2) that he was extremely knowledgeable regarding not only the vehicle products of his dealership but what was and was not possible (straight forward matter-of-fact responses); 3) that he was an active listener and sensitive to our vehicle needs; and 4) that he demonstrated a "fighting for the customer" and a "we will make this happen" attitude. Having been in customer service management for the better part of 20 years, I know the difference between mediocre customer service and above-and-beyond customer service; Melvin certainly gave us the latter. If all Universal Kia associates are like Heather, Mo and Melvin, then the dealership is in excellent hands and its bottom line will reflect that. We are extremely satisfied with our vehicle purchase. KEEP UP THE GREAT WORK! My wife and I have now become Universal Kia fans!!!

The Kia Optima is hands-down the best car I have ever owned very comfortable stylish classy it’s always been my dream car now I drive one! Lucky Me my next car will be a Kia optima!

Wife and i were here from Indy to visit our son's family. Came in Thursday night, meetings on Friday and took 2016 Kia Optima to Universal KIA to check out lighting problem which had developed on what down. Indy dealership had serviced issue prior Monday, but did not notice that an interior lighting system was actually shorting out fuses. Universal Kia found the short, determined the fix and attempted to get parts in so we could have car for drive back to Indy on Sunday. Unfortunately, ONLY available part (not a frequent problem apparently on Kia's) was in California and couldn't be in until Sunday for Monday repair. MICHELLE RANDOLPH did the legwork, advised me of issue and helped me understand what a weird issue this was. Michelle also came up with the idea of pulling the needed spare parts from another 2016 Optima so my car could be fixed; they'd replace faulty parts on in stock model once they arrived from parts supplier. OUTSTANDING service received, which to me says that Universal Kia really cares about provide excellent customer service! Thank you Michelle for your help with our issue!

Meets all expectations so far. Bought this vehicle for my daughter for her to get back and forth to college. Very impressive car, and very reliable!

Very determine to help even with low score treated like a Person not a credit score and very understanding especially if the payment doesn't fit our budget @ that Point i was ready to go Jay kept working hard @ it and Mr Derek camed over and said what can we do too please Yawl not him and they work as a team i loved that reminded me of my New England Patriot's team 🏈🏈🏈 all fun and game's they give us a chance after being turned down by your others KIA car lots franklin and Murfreesboro they looked @ us if we wasn't worth their time....Derek Jay and Hal we thank you and Hal for always being Polite and returning my call's i probably could go on and on here what it comes down not about the credit score most of the time you lose business's but KIA of Hickory Hollow they treated us courtesy and integrity we was discouraged going but was feeling overwhelmed coming back this is the place to come i would tell anyone who thinks that can't buy a car...

This car meets all of our needs with style, dependability and functionality with one exception .. the trunk opening is very small. The trunk itself is a generous size. The car is loaded with nice features heated steering wheel, heated front and rear seats. Cooled front seats. Gets around 37 mpg highway. Good overall performance from the drivetrain. Interior is comfortable and spacious. The GPS system is extremely nice and easy to use. The backup camera works nicely. Overall this is a very nice car.

Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.

I am really impressed with this car. It gets greater mpg than my previous comfortable sedan. I love love love the features. I was surprised at how easy it was to get in and out of since it sits a bit lower than my slightly larger previous car. I saw a Jaguar on the road that looked just like it and i paid a lot less. It makes me feel younger it looks so good and sporty. I do like it more as i drive it more. Rides well on the road better than the smaller model.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

I enjoy the car very much thus far ...what concerns me though is the fact that the 2.5 litter that I have in my optima had a recall for lower end knocking .... which turned out to be a huge recall

Simple car buying experience. My car salesman was great (Mark Myers) the whole process was simple. They were quicker on their end than my insurance was. In total I spent only a couple hours in their office and left with a great car.

rotors get rusty and sound like their grinding when applyingbreaks, expensive to fix. 16500 current miles . Rotors quality is poor. Check before buying. Thanks

The OPTIMA 2015 was a good car to own for me. The look and color was right, driving the car felt sexy with speed, I saved a lot of money on gas. BUT, the passenger seat was too low. NEEDED the SEAT Lumbar support and Seat Cushion Height. OVERALL NICE CAR TO HAVE. PS The maintenance plan was Affordable

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

This car has EVERYTHING! I purchased the EX with the Premium package and there's not really much more I could even think of putting into a car... maybe massaging front seats? That's really it. I bought this car primarily for commuting in and out of the city and I don't even mind sitting in traffic anymore. I just slide open the sunroof, turn up the music, pop on the ventilated front seats, and take my foot off the gas while the stop and go cruise control deals with the congestion. The only gripe I really have with the car is that it's slow to accelerate from a stop. The engine doesn't lack for power, but when you really need to make that turn before the next wave of vehicles blocks your path, there is about a 1 second delay after you slam on the gas before the vehicle will launch. Could definitely lead to an accident if you're not expecting that delay. Otherwise the drive is smooth and it accelerates quickly afterwards. 100% recommend this car to any budget conscious techy.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

The exterior was amazing it drove great, I really liked the fact that this website help me find the car I want. Overall I had a great experience with this.

I went in with fairly poor credit and was looking fo buy my first vehicle. The manager came and spoke to me personally and scheduled me an appointment for the next day. When I arrived, it was raining and they met me at the car with an umbrella!..Its the small things really...Anyhow, my sales associate was Joseph and he was not at all what I expected out of a car dealer. He wasnt pushy, but confident. He knew his stuff and was on the phone with banks for several hours. He found a deal we could both agree to and I bought my first car! Love it and I highly recommend this KIA. Also note, the owner was super friendly and would come around and talk to customers the entire time I was there. He made me feel welcome. Other car dealerships I feel like Ive been tossed into a shark tank and if i didnt express interest in buying right then and there, I was ignored. I was never ignored here but i also wasnt constantly badgered by a salesperson.

This car gets great gas mileage, amazing get up and go. The blind spot indicators will beep when your blinker is on and has amazing 360 camera view. More bells and whistles than a Lincoln without the high price. Great car for road trips

I'd been shopping for a BMW convertible online and was notified by CarGuru of a clean older model. I sent an inquiry and Auto Collection responded almost immediately offering me a test drive. I live only about 30 minute drive so I visited them a couple fo days later. The car was just what I wanted so we quickly made a deal, after they agreed to let me get a Pre-Purchase Inspection done at the BMW dealer nearby. The inspection found a few minor issues which Hans at Car Collection readily agreed to fix at their expense. It was all so easy that it was hard to believe. I drove the car home the next day and have been loving it ever since. Shawn, the inventory manager, did a great job explaining how things work and showing us the features, etc. I highly recommend you give them a try. They have some really nice cars in inventory.

This car is awesome. It has pretty much everything I wanted. The only thing is there is not a charger port in the back seat of the vehicle.

I just recently bought a Cadillac Escalade from Latfe and I am highly satisfied!! I live in Central Alabama and he went out of his way to make sure I got what I wanted. He drove all the way to the state line just to deliver the car to me!! If your in the market for a quality used car Latfe is the man to see!! Very highly recommended

This vehicle is better than what I expected, I would definitely recommend this vehicle to a friend. It’s very roomy and comfortable to drive in.

I purchased my 2016 Kia Soul 10/01/15. This purchase was probably my 1st new vehicle purchase in 20 years. But the style of the Soul & the 10 year/100,000 warranty really caught my attention being a widow with a somewhat fixed income. Servicing a new vehicle has really changed over the years -- used to be every 3 months/3000 miles. Now you only go every 6 mos for the oil change. Back in the day you packed a lunch & planned to stay the day. Now you go in to a nice clean facility, with a choice of 2 comfortable waiting room, with a flat screen TV and refreshments. Then just about the time you get your coffee & donut and sit down to watch TV, they come & tell you .. your car is ready !!! Seriously both times I have been to the Rivergate Kia, was there less than an hour from start to finish & had gotten an oil change & the tires rotated! It was so economical ...I hated to ask for a coupon, but I did anyway! Very nice, prompt & economical ..... give them a call & ask for Matt Russell

I am impressed with the Optima, as I was interested in a Cadenza coming in. This size turns out to fit me well. I highly recommend this car.

Jimmy in Service went Above and Beyond to make me feel like I was the only customer there yesterday and today:) Very professional, super fast, and very clear when explaining what what needed to be fixed and the priorities. Thanks so much for getting me in so quickly and for taking care of it all!! I completely trust Rivergate KIA/Jimmy and will always take my KIA back there for repairs when needed!! #ILoveMyKIA

This was a great car! Amazing gas mileage and very reliable. I highly recommend this car for anyone that's looking for a affordable car that has great gas mileage.

Salesman TJ was wonderful. Very interested in the type of car I was looking for. Very professional and made the buying process easy. You could tell TJ wanted to help me and was interested in my needs and wanted to make my buying experience a pleasure. Thank you TJ 2018 Passat R-line

Met my needs as anticipated at time of purchase , I wanted good gasoline mileage and a CPO warranty. The bickering I purchased met all of my requirements.

Just a note to say THANK YOU for taking the time to find us a pickup to fill a need that was created when our son was in a wreck and rolled our pickup recently while out in Colorado on a business trip. We are so blessed that God saw fit to spare our son’s life and only allowed him to be bruised. You can always replace a pickup but not a son. The job you did Grant replacing our pickup sight unseen was utterly fantastic. Both Julie and I are just amazed at the quality and condition of the 2011 F-150 Lariat that you picked out and sold to us. The service, the speed, the treatment, etc. everything about the way you and the operation of the Perkins Motor Plex was nothing short of a 5 star operation. Definitely a business salesman worth recommending to anyone without hesitation - very high standards and honest. Once again, THANK YOU for our new truck! Rick & Julie

Very clean and fast, I can’t wait to do a long family trip in it. My oldest fell asleep after school after about 5 minutes